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Executive Team Leader - Service & Engagement (Assistant Store Manager - Front End)- Gulf Shores, AL

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Target

Aug 16, 2024

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Gulf Shores
  • Quick Apply

AI generated summary

  • You need a 4-year degree or equivalent, strong communication and business skills, problem-solving abilities, flexibility, and the capacity to handle cash and merchandise safely.
  • You will lead a team to enhance guest service, drive sales, manage staffing, ensure training and development, respond to guest feedback, and maintain store operations during peak traffic times.

Requirements

  • 4 year degree or equivalent experience
  • Strong interpersonal and communication skills
  • Strong business acumen
  • Manage conflict, lead and hold others accountable
  • Relate well with and interact with all levels of the organization
  • Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis
  • Learn and adapt to current technology needs
  • Manage workload and prioritize tasks independently and with a team
  • Access all areas of the building to respond to guest or team member issues
  • Interpret instructions, reports and information
  • Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds
  • Accurately handle cash register operations and cash transactions
  • Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary

Responsibilities

  • Build a team of passionate and knowledgeable Guest Advocates and Service and Engagement Leaders who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interaction and service recovery
  • Drive total store sales, understand your role in sales growth and how your departments and team contribute to and impacts total store profitability
  • Anticipate staffing needs, talent plan and recruit – both long and short term
  • Manage leaders to follow-up on training completion, check for understanding and provide continuous education opportunities to drive proficiencies for all front of store experiences
  • Engage in consistent and meaningful development conversations throughout the critical touch points within Service and Engagement Team leader career path
  • Personalize recognition and appreciation to reinforce critical guest service behaviors and promote a positive team and guest centric culture
  • Establish a culture of accountability through clear expectations and performance management (listen, observe, recognize and coach) on critical Service and Engagement behaviors
  • Understand business reporting and guest insights to understand, troubleshoot and follow-up on opportunity areas
  • Quickly respond to any negative guest shopping experience by de-escalating the situation and ensuring your team understands and feels supported to make things right for the guest
  • Own schedules that follow the scheduling allocation and guidelines to support peak traffic times, key holiday events and weekends
  • Manage the store experience by anticipating and/or reacting with urgency to staffing or scheduling needs based on fluctuations in guest traffic and sales
  • Ensure Team Leader schedules support a frictionless experience during guest peak traffic times for all shopping preferences: checklanes, self-checkout (SCO), Order Pick-up (OPU), drive up (DU)
  • Be the champion of physical and digital offerings to ensure your team can inform, educate and promote the suite of benefits, features and offerings that reward our guest and/or enhance their shopping experience (Including Target RedCard and Wallet)
  • Expect and enable your team to stay up-to-date on upcoming major promotions, brand launches and events
  • Utilize guest survey reporting tools to drive change in key areas with the greatest impact on guest experience; and use guest feedback to coach/recognize teams
  • Lead the team to deliver an efficient and hassle free guest pick up experience
  • Work a schedule that aligns to guest and business needs (this includes early morning, evening and weekends)
  • Demonstrate a culture of ethical conduct, safety and compliance; lead team to work in the same way and hold others accountable to this commitment
  • As a key carrier, follow all safe and secure training and processes
  • Address store needs (emergency, regulatory visits, etc.)
  • All other duties based on business needs

FAQs

What is the salary range for the Executive Team Leader - Service & Engagement position?

The salary range for this position is $60,000.00 - $120,000.00, based on several factors including labor markets, education, and work experience.

What benefits are offered to eligible team members?

Target offers comprehensive health benefits, which may include medical, vision, dental, and life insurance, as well as 401(k), employee discounts, paid sick leave, paid national holidays, and paid vacation.

What does the role of a Service & Engagement Executive Team Leader involve?

This role involves building and managing a guest-first team culture, driving sales, managing staff recruitment and training, and enhancing guest service experiences.

What qualifications are required for this position?

A 4-year degree or equivalent experience is required, along with strong interpersonal and communication skills, business acumen, conflict management abilities, and strong cognitive skills.

Is prior retail experience necessary for this job?

While prior retail experience is beneficial, the required skills can also be developed through the training offered by Target for this position.

What does a typical day look like for this role?

A typical day may include managing guest interactions, driving store sales, staffing planning, training completion oversight, and ensuring a positive guest experience.

Are employees expected to work weekends or holidays?

Yes, a flexible work schedule, including nights, weekends, and holidays, is necessary for this position.

How does Target support the development of its leaders?

Target provides meaningful experiences, training, and development opportunities to help leaders build and develop skills for their careers.

What type of working environment can I expect at Target?

Target promotes a fun and energetic working environment focused on teamwork and delivering exceptional service to guests.

Is there a physical requirement for this job?

Yes, employees may need to lift or move merchandise frequently, up to 15 pounds regularly and occasionally up to 40 pounds.

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Target

This

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Target is one of the world’s most recognized brands and one of America’s leading retailers. We make Target our guests’ preferred shopping destination by offering outstanding value, inspiration, innovation and an exceptional guest experience that no other retailer can deliver. Target is committed to responsible corporate citizenship, ethical business practices, environmental stewardship and generous community support. Since 1946, we have given 5 percent of our profits back to our communities. Our goal is to work as one team to fulfill our unique brand promise to our guests, wherever and whenever they choose to shop.