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Executive Team Leader Service & Engagement (Assistant Store Manager) - North Olmsted, OH

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Target

Aug 3, 2024

  • Job
    Full-time
    Mid & Senior Level
  • North Olmsted
  • Quick Apply

AI generated summary

  • You need a 4-year degree or equivalent, strong communication and business skills, conflict management, adaptability to technology, the ability to lift merchandise, and a flexible schedule.
  • You will lead a team to enhance guest experience, drive sales, manage staff scheduling, address customer issues, and ensure compliance while promoting services and training for optimal performance.

Requirements

  • 4 year degree or equivalent experience
  • Strong interpersonal and communication skills
  • Strong business acumen
  • Manage conflict, lead and hold others accountable
  • Relate well with and interact with all levels of the organization
  • Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis
  • Learn and adapt to current technology needs
  • Manage workload and prioritize tasks independently and with a team
  • Access all areas of the building to respond to guest or team member issues
  • Interpret instructions, reports and information
  • Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds
  • Accurately handle cash register operations and cash transactions
  • Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary

Responsibilities

  • Build a team of passionate and knowledgeable Guest Advocates and Service and Engagement Leaders who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interaction and service recovery
  • Drive total store sales, understand your role in sales growth and how your departments and team contribute to and impacts total store profitability
  • Anticipate staffing needs, talent plan and recruit – both long and short term
  • Manage leaders to follow-up on training completion, check for understanding and provide continuous education opportunities to drive proficiencies for all front of store experiences
  • Engage in consistent and meaningful development conversations throughout the critical touch points within Service and Engagement Team leader career path
  • Personalize recognition and appreciation to reinforce critical guest service behaviors and promote a positive team and guest centric culture
  • Establish a culture of accountability through clear expectations and performance management (listen, observe, recognize and coach) on critical Service and Engagement behaviors
  • Understand business reporting and guest insights to understand, troubleshoot and follow-up on opportunity areas
  • Quickly respond to any negative guest shopping experience by de-escalating the situation and ensuring your team understands and feels supported to make things right for the guest
  • Own schedules that follow the scheduling allocation and guidelines to support peak traffic times, key holiday events and weekends
  • Manage the store experience by anticipating and/or reacting with urgency to staffing or scheduling needs based on fluctuations in guest traffic and sales
  • Ensure Team Leader schedules support a frictionless experience during guest peak traffic times for all shopping preferences: checklanes, self-checkout (SCO), Order Pick-up (OPU), drive up (DU)
  • Be the champion of physical and digital offerings to ensure your team can inform, educate and promote the suite of benefits, features and offerings that reward our guest and/or enhance their shopping experience (Including Target RedCard and Wallet)
  • Expect and enable your team to stay up-to-date on upcoming major promotions, brand launches and events
  • Utilize guest survey reporting tools to drive change in key areas with the greatest impact on guest experience; and use guest feedback to coach/recognize teams
  • Lead the team to deliver an efficient and hassle free guest pick up experience
  • Work a schedule that aligns to guest and business needs (this includes early morning, evening and weekends)
  • Demonstrate a culture of ethical conduct, safety and compliance; lead team to work in the same way and hold others accountable to this commitment
  • As a key carrier, follow all safe and secure training and processes
  • Address store needs (emergency, regulatory visits, etc.)
  • All other duties based on business needs

FAQs

What is the salary range for the Executive Team Leader Service & Engagement position?

The salary range is between $60,000.00 and $120,000.00, based on several factors.

What types of benefits does Target offer to eligible team members?

Target offers comprehensive health benefits including medical, vision, dental, life insurance, as well as 401(k), employee discounts, short-term and long-term disability, paid sick leave, paid national holidays, and paid vacation.

What qualities are important for a candidate applying for this role?

Candidates should have strong interpersonal and communication skills, strong business acumen, the ability to manage conflict, and a capacity to lead and hold others accountable.

Is prior retail experience required for this position?

While a 4-year degree or equivalent experience is required, prior retail experience is highly beneficial for understanding guest service fundamentals and retail business dynamics.

What is the primary focus of the Service & Engagement Executive Team Leader?

The primary focus is to build a team passionate about exceeding guest service expectations and to manage guest interactions, ensuring a seamless shopping experience.

Are there opportunities for professional development in this role?

Yes, Target emphasizes meaningful experiences for leaders and offers training to develop skills that can advance a career.

What is expected regarding the work schedule for this position?

The work schedule must align with guest and business needs, which includes early mornings, evenings, weekends, and holidays.

Will there be a focus on team building and management in this role?

Yes, the role includes building a team of Guest Advocates, managing training, and engaging in development conversations to enhance team performance.

What kind of technology skills are required for this position?

Candidates should be able to learn and adapt to current technology needs and demonstrate skills in problem analysis, decision making, and financial and quantitative analysis.

How does Target address accommodations for individuals with disabilities during the application process?

Target provides reasonable accommodations as required by law and encourages candidates to request assistance through their nearest Target store or by contacting Guest Services.

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Target

This

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Target is one of the world’s most recognized brands and one of America’s leading retailers. We make Target our guests’ preferred shopping destination by offering outstanding value, inspiration, innovation and an exceptional guest experience that no other retailer can deliver. Target is committed to responsible corporate citizenship, ethical business practices, environmental stewardship and generous community support. Since 1946, we have given 5 percent of our profits back to our communities. Our goal is to work as one team to fulfill our unique brand promise to our guests, wherever and whenever they choose to shop.