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F&B Service Expert (Waiter / Waitress)

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Marriott International

Nov 7, 2024

Applications are closed

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Dubai

Requirements

  • Higher Education, Diploma or equivalent
  • At least 1 year of related work experience
  • No supervisory experience is required

Responsibilities

  • Address guests' service needs in a professional, positive, and timely manner.
  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
  • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
  • Thank guests with genuine appreciation and provide a fond farewell.
  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (Luxury Collection Brand) to resolve issues, delight, and build trust.
  • Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
  • Assist other employees to ensure proper coverage and prompt guest service.
  • Maintain cleanliness of work and guest areas by clearing, collecting and returning food and beverage items to proper area.
  • Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
  • Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
  • Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards.
  • Pick-up trays and clean tables as needed to ensure a clean dining area.
  • Follow appropriate procedures for serving alcohol, follow local Training & Guidance.
  • Thank every guest upon departure, invites them to return, and wishes them a fond farewell.
  • Retrieve and deliver food and beverage orders in a timely manner.
  • Perform other reasonable duties as requested.
  • Coordinates with the respective kitchens to ensure guests’ orders are delivered.
  • Inspect the cleanliness and presentation all china, glass, and silver prior to use.
  • Record transaction in MICROS or similar system at time of order.
  • Process all payment methods in accordance with Accounting procedures and policies.
  • Follow property control audit standards and cash handling procedures (e.g., blind drops).
  • Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
  • Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.
  • Transport bank to/from assigned workstation, following security procedures.
  • Set up and organize cashier workstation with designated supplies, forms, and resource materials; and always maintain cleanliness of workstation.
  • Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.
  • Present physical and accurate check and process payment, adhering to all cash handling and credit policies/procedures including added and received gratuity.
  • Check in with guests to ensure satisfaction with each food course and/or beverages.
  • Answer questions on menu selections, and check with kitchen staff whenever additional clarification is necessary.
  • Communicate with the kitchen regarding the length of wait for food items, recook orders, and product availability.
  • As soon as order received from the symphony and needs to be prepared and served as per Al Maha Standard Operating Procedure.
  • Place and log call back for room service order within appropriate time frame to ensure guest satisfaction.
  • Notify guests and management of delays in service delivery.
  • Communicate with guests, other employees, or departments to ensure guest needs are met.
  • Speak to guests and co-workers using clear, appropriate and professional language.
  • Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
  • Support all co-workers and treat them with dignity and respect.
  • Develop and maintain positive and productive working relationships with other employees and departments.
  • Partner with and assist others to promote an environment of teamwork and achieve common goals.
  • Comply with quality assurance expectations and standards.
  • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
  • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
  • Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
  • Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
  • Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
  • Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
  • Complete appropriate safety training and certifications to perform work tasks.
  • Protect the privacy and security of guests and coworkers.
  • Follow company and department policies and procedures.
  • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
  • Maintain confidentiality of proprietary materials and information.
  • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
  • Perform other reasonable job duties as requested by Supervisors.
  • Follow the requirements and tasks as defined in EMEA Food & Beverage Cashiering SOP if associate handles cash.
  • Comply with the requirements of the Marriott Cashiering Responsibilities/Petty Cash Fund and Cashier Overage/Shortage SOPs.

FAQs

What is the job title for this position?

The job title is F&B Service Expert (Waiter / Waitress).

Where is the job located?

The job is located at Al Maha a Luxury Collection Desert Resort & Spa Dubai, Dubai Desert Conservation Reserve, Dubai, United Arab Emirates.

What type of employment schedule is offered?

The position is full-time.

Is this position management or non-management?

This position is non-management.

What kind of experience is required for this role?

At least 1 year of related work experience is required.

Is supervisory experience necessary for this job?

No supervisory experience is required.

What educational qualifications are preferred for this position?

Higher Education, Diploma, or equivalent is preferred.

What are some critical competencies for the F&B Service Expert role?

Critical competencies include interpersonal skills, communications, personal attributes like dependability and positive demeanor, organization, and information retention.

What are the main responsibilities of an F&B Service Expert?

Responsibilities include addressing guests' service needs, maintaining cleanliness of work areas, serving food and beverages, handling cash and payments, and communicating with the kitchen.

What type of training or certifications may be required?

Completing appropriate safety training and certifications to perform work tasks is required.

What is the company’s stance on diversity and inclusion?

Marriott International is committed to hiring a diverse workforce and sustaining an inclusive, people-first culture.

Are there opportunities for career growth within the company?

Yes, by joining The Luxury Collection, there are opportunities to do your best work and grow within a global team.

What equipment or tools will I be working with in this role?

You will be using standard food and beverage service equipment, as well as payment processing tools like MICROS or similar systems.

What should be included in the uniform and personal appearance?

The uniform and personal appearance should be clean, hygienic, professional, and in compliance with company policies.

Will I need to engage with guests during their dining experience?

Yes, actively engaging guests, addressing their needs, and ensuring satisfaction with their meals is an important part of the role.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.