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Facilities Coordinator

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The Walt Disney Company

2mo ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Facilities Management
  • London

AI generated summary

  • You should have facilities experience, CAFM knowledge (preferably Service Now), MS Office skills, and strong communication. Be strategic, self-motivated, and a team player who champions change.
  • You will manage service calls, log faults, monitor workloads, distribute tasks, ensure timely completion, gather feedback, and report monthly activities. Excellent customer service is essential.

Requirements

  • Experience of Facilities duties – especially Help Desk or similar functions.
  • Experience of CAFM systems especially Service Now (preferred).
  • Familiarity with the MS-Office range of Computer Programs (especially Word, Outlook, Excel, Powerpoint).
  • Experience of working for a global American Corporate (preferred).
  • Experience of working for a matrix organisation.
  • Strong strategic, operational and analytical approach in establishing and implementing policies and procedures, building consensus amongst the business units, and creating synergy.
  • The Helpdesk Coordinator needs to be self-motivated, organised, strategically minded, and capable of managing in a diverse, political and cultural environment.
  • Must also be willing and able to effect major changes and drive new practices without causing discord in the organisation.
  • Strong communication skills are paramount.
  • The competencies required may be summarised as:
  • Thinks Strategically
  • Builds Relationships
  • Communicates Effectively
  • Drives results
  • Inspires Creativity
  • Champions Change
  • Builds Teams
  • Exhibits Professional Excellence
  • The competencies required are summarised simply by:
  • Building Relationships
  • Communicates Effectively
  • Can use own initiative to complete tasks effectively
  • Great team player with a can do attitude.

Responsibilities

  • Cover the Facilities & Operations Service Point, answering calls from building occupiers.
  • Answer the Service Point telephone promptly, professionally and courteously,
  • Calls will mostly relate to either:
  • Requests for new services
  • Requests for faults to be resolved
  • Requests for general information
  • Building walks to identify faults
  • The Facilities Coordinator must provide an excellent customer care service for the callers to Facilities Service Point. They should be left with the impression that someone has willingly taken responsibility and ownership of their problem and will ensure it is resolved as soon as possible.
  • Record, action and follow up completion on such calls as follows:
  • To log all fault calls on the computerized logging system
  • Producing worksheets to action any work required
  • Ensure all worksheets are distributed to the correct individual/contractor designated to carry out the particular category of work
  • Monitor the workload, flag concerns to the Facilities Management Team as soon as possible if a backlog begins to build.
  • Enter completion dates on the computer system in a timely manner.
  • Contact the person originally registering the job for feedback after completion.
  • Provide statistical monthly reports to the Facilities Management Team on the month’s Service Point activities.

FAQs

What are the working hours for the Facilities Coordinator position?

The working hours are 09:30 am to 18:00 pm, Monday to Friday.

Is this position office-based or remote?

This is an office-based role with 4 days in the Hammersmith, London office and 1 day working from home (Monday or Friday).

What type of experience is preferred for this role?

Experience in Facilities duties, especially Help Desk functions, and familiarity with CAFM systems, particularly Service Now, is preferred.

What skills are essential for the Facilities Coordinator?

Essential skills include strong strategic, operational, and analytical abilities, effective communication, self-motivation, and the capability to manage in a diverse environment.

Will the Facilities Coordinator be responsible for providing reports?

Yes, the Facilities Coordinator will be required to provide statistical monthly reports to the Facilities Management Team on Service Point activities.

What benefits are offered to Facilities Coordinator employees?

Benefits include 25 days annual leave, private medical insurance & dental care, free park entry, Disney discounts, excellent parental leave, and participation in Employee Resource Groups.

Is there a specific training program for the Helpdesk Coordinator tasks?

Yes, training will be provided to become proficient in the specialized computer programs used to support the Service Point activities.

Will the Facilities Coordinator work independently or as part of a team?

The Facilities Coordinator will work as part of the Facilities Management team and will be expected to collaborate with others.

What is the company’s commitment to diversity and inclusion?

The Walt Disney Company is committed to forming a diverse workforce that respects various voices, identities, backgrounds, experiences, and perspectives.

How will the Facilities Coordinator be evaluated?

The Facilities Coordinator will be measured against key competencies during Performance Development reviews, which include building relationships, effective communication, and team collaboration.

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The Walt Disney Company

Entertainment & Media
Industry
10,001+
Employees

Mission & Purpose

From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started! The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of… What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!