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Facility and Support Services Manager

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PwC

Oct 16, 2024

  • Job
    Full-time
    Senior Level
  • Business, Operations & Strategy
    Facilities Management
  • Dublin
  • Quick Apply

AI generated summary

  • You should have a relevant degree, 5+ years of experience in facilities management, contractor relations, team development, health & safety, strong IT skills, and budget management abilities.
  • You will oversee facility operations, manage service providers, ensure compliance, control budgets, conduct audits, and support environmental health and safety programs.

Requirements

  • Degree level qualifications in FM, technical/engineering and/or business administration or related disciplines are highly desirable.
  • A minimum of 5 years experience in the delivery of similar services at this level.
  • Previous experience managing contractor / client relationships.
  • Experience in managing and developing high performing teams.
  • Experience and understanding of international accreditation systems.
  • Experience in managing Health & Safety aspects of the role.
  • Excellent IT, administration and communication skills.
  • Assist in the production and delivery of internal and external reports.
  • Monitor and allocate work in a timely manner.
  • Liaise with colleagues to update on tasks and projects where required.
  • Monitor key metrics and identify trends and opportunities for improvement.
  • Excellent communications and interpersonal skills.
  • Ability to manage budgets and negotiate contracts.

Responsibilities

  • The core objective of this role is to oversee the daily operations of the organisation's facilities, including maintenance, repairs, and upgrades.
  • Ensure all planned, reactive and project works are undertaken in a fully compliant and efficient manner and to deliver service excellence in day-to-day operations and reporting.
  • Liaise with the FM lead/supervisor to support and develop the onsite team to enable them to excel in their roles.
  • To develop, implement and manage all PPM, corrective and reactive maintenance activities utilising the FM providers system.
  • Manage service providers who deliver facilities services, ensuring full compliance with all requirements.
  • Prepare budgets and manage financial performance of the FM contract.
  • Conduct regular site audits to ensure quality of FM services are being delivered to expected standards.
  • Ensure that project works are completed on time, within budget and to the required quality levels.
  • Liaison with and support of the Firm’s Environmental Health & Safety function and programmes.
  • Oversee operational support services including the Management of the retrieval, filing, destruction and maintenance of the firm’s filing processes.
  • Delivery the firm’s print, office supplies and associated services to the business.
  • Manage mail operations including the collection, delivery and routing of all internal and external post, office logistics and courier requirements.
  • Manage contracts and service level agreements for external service providers.

FAQs

What is the main objective of the Facility and Support Services Manager role?

The main objective of this role is to oversee the daily operations of the organization's facilities, including maintenance, repairs, and upgrades, ensuring high-quality professional delivery of all FM services.

What qualifications are preferred for this position?

Degree level qualifications in FM, technical/engineering, and/or business administration or related disciplines are highly desirable.

How much experience is required for this position?

A minimum of 5 years of experience in the delivery of similar services at a senior management level is required.

What are the key responsibilities of the Facility and Support Services Manager?

Key responsibilities include managing facilities operations, overseeing support services such as mail and print, conducting site audits, preparing budgets, and ensuring compliance with Health & Safety standards.

Is experience in managing contractor/client relationships necessary?

Yes, previous experience managing contractor/client relationships is essential for this role.

What skills are necessary for this role?

Candidates should have strong leadership, team management, financial management skills, excellent communication abilities, IT skills, and sound judgement in managing budgets and contracts.

Are there opportunities for career development within PwC Ireland?

Yes, PwC Ireland is committed to continuous development and encourages employees to collaborate and innovate to advance their careers.

What perks and benefits does PwC Ireland offer?

PwC Ireland offers a competitive compensation package, inclusive employee benefits, and flexibility programs to support wellbeing.

Does PwC Ireland promote diversity and inclusion?

Yes, PwC Ireland values diversity and is an equal opportunity employer, actively promoting inclusivity.

Is travel required for this position?

No, travel requirements for this position are not specified.

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PwC

Accounting
Industry
10,001+
Employees
1998
Founded Year

Mission & Purpose

PricewaterhouseCoopers (PwC) is one of the Big 4 accounting firms and a leading professional services organisation. PwC offers a broad range of services, including audit and assurance, tax consulting, advisory, and legal services. They work with clients across various industries, from multinational corporations to startups, providing insights, expertise, and solutions to help them address complex challenges and achieve their goals. PwC's ultimate mission is to build trust in society and solve important problems. They strive to enhance transparency, integrity, and accountability in financial reporting, while also supporting sustainable business practices and societal advancement. PwC's purpose is to contribute to creating trust and value for their clients, people, and wider stakeholders, driving confidence and fostering innovation in a rapidly changing world.

Culture & Values

  • Act with integrity

    Speak up for what is right, especially when it feels difficult. Expect and deliver the highest quality outcomes. Make decisions and act as if our personal reputations were at stake.

  • Make a difference

    Stay informed and ask questions about the future of the world we live in. Create impact with our colleagues, our clients and society through our actions. Respond with agility to the ever changing environment in which we operate.

  • Care

    Make the effort to understand every individual and what matters to them. Recognise the value that each person contributes. Support others to grow and work in the ways that bring out their best.

  • Work together

    Collaborate and share relationships, ideas and knowledge beyond boundaries. Seek and integrate a diverse range of perspectives, people and ideas. Give and ask for feedback to improve ourselves and others.

  • Reimagine the possible

    Dare to challenge the status quo and try new things. Innovate, test and learn from failure. Have an open mind to the possibilities in every idea.

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