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Field Officer

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Capita

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    People, HR & Administration
  • Chester
    Remote
  • Quick Apply

AI generated summary

  • You must have a full UK driving licence, strong communication skills, problem-solving mindset, attention to detail, tech-savvy, and flexibility for travel and varied hours. Customer-facing experience is essential.
  • You will visit unlicensed addresses, communicate licensing details, manage payment plans, record visit outcomes, make decisions independently, and occasionally attend court for enforcement.

Requirements

  • Full UK Driving Licence (Essential)
  • Strong communication skills and the ability to engage with people from all backgrounds
  • Ability to stay calm, professional and resilient in a range of customer situations
  • Problem‑solving mindset with good judgement
  • High attention to accuracy when recording information
  • Ability to work independently and manage your own schedule
  • Comfort with technology, including mobile devices and apps
  • A positive attitude and willingness to learn
  • Mobility and readiness to travel locally throughout the M postcode area
  • Schedule flexibility to work required evening and weekend hours
  • Experience in customer‑facing roles is essential—your attitude, professionalism, and ability to communicate are what matter most.

Responsibilities

  • Visit addresses where no TV licence is recorded
  • Communicate clearly and professionally with customers
  • Explain licensing requirements and available options
  • Set up and manage payment plans where appropriate
  • Accurately record visit outcomes using mobile technology
  • Work independently and make sound decisions on the ground
  • Occasionally attend court as part of the enforcement process

FAQs

What is the salary for the Field Officer position?

The salary for the Field Officer position is £31,650 annually.

Is a company vehicle provided?

Yes, a company car is provided for work and personal use, or you can choose an annual car allowance of £3,700.

What does the working schedule look like?

Field Officers work a flexible 36.5-hour week, with 12 hours required between 4pm and 9pm on weekdays or at any time during the weekend.

Where will I be working from?

You will begin and end each day from home and will travel locally across the Manchester area.

Are there opportunities for additional holiday leave?

Yes, there is a generous holiday allowance with opportunities to purchase extra leave.

What safety measures are in place for Field Officers?

Safety measures include Body Worn Video and a lone worker support system.

Is experience in customer-facing roles required?

Yes, experience in customer-facing roles is essential for this position.

Do I need to live in a specific area to apply?

Yes, you must live in the M postcode areas to be considered for this role.

What skills are essential for this position?

Essential skills include strong communication, problem-solving mindset, high attention to accuracy, and ability to work independently.

Can I receive assistance with the application process if needed?

Yes, if you need the job description or application form in an alternative format or require support, you can email Iqbal at reasonableadjustments@capita.com or call 07784 237318.

We’re a transformation & digital services business obsessed with creating a better world.

Consulting
Industry
10,001+
Employees
1984
Founded Year

Mission & Purpose

Capita is a leading outsourcing and professional services company based in the UK. They provide a wide range of services to both public and private sector clients, including customer service, business process outsourcing, technology solutions, and consulting services. Capita's ultimate mission is to transform and improve the services and operations of their clients, helping them become more efficient, agile, and customer-centric. Their purpose lies in delivering innovative solutions and expertise that drive business growth, improve service delivery, and enhance the overall experience for their clients and their customers. By leveraging their capabilities in technology, data analytics, and process optimisation, Capita aims to be a trusted partner that enables organisations to thrive and succeed in a rapidly evolving business landscape.

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