Logo of Huzzle

Home

Matches

Explore

Manage

Field Service Representative – Imaging –Hamilton/Niagara Region

image

GE Healthcare

Aug 8, 2024

Applications are closed

  • Job
    Full-time
    Junior Level
  • Hamilton

Requirements

  • Technical Diploma or Degree in Electronics or Biomedical Engineering or equivalent experience or training.
  • Minimum of two years post graduate experience in field service.
  • Candidate should have a proven track record of superior customer service skills and the ability to effectively communicate across multiple levels, both internally and externally.
  • Demonstrated customer contact / empathy / service experience and the ability to communicate complex technical issues in an easy-to-understand manner.
  • Demonstrated technical and troubleshooting skills
  • Exceptional interpersonal skills and organizational skills
  • Boundaryless behaviour able to work with a diverse team across multiple functions
  • Strong ability to execute independent judgment in support of a team.
  • Ability to work independently of direct supervision
  • Experience responding effectively to customer concerns
  • Must have a valid Canadian driver's license.
  • Experience servicing GE HealthCare equipment (MRI, CT and/or Digital X-Ray) is preferred
  • Networking skills and qualifications eg CCNA.

Responsibilities

  • Provide on-site service on customers installed base equipment, including preventative and remedial service, installation, calibration to factory and customer specifications.
  • Completion of all required documentation to meet customer, business, and audit requirements.
  • Provide technical support outside of normal business hours and be available for call if required.
  • Manage repair parts cycle times to business targets
  • Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
  • Maintain tools and test equipment properly and ensuring they are calibrated
  • Meet Quality Management System and Environment Health and Safety requirements
  • Utilize the escalation process to resolve customer service delivery issues and conducting root cause analysis the aid effective problem solving.
  • Participate in sales opportunities such as contract renewals and assist with promoting and implementing revenue growth programs.
  • Integrate into the hospital culture and work in conjunction with existing hospital resources to optimize the service delivery process for equipment covered under our Maintenance Service and Strategic Alliance Agreements.
  • Develop an advisory and consultative role with your primary assigned hospitals.
  • Provide full and timely communication with customer, field, and account management teams to ensure efficient service delivery.

FAQs

What is the primary responsibility of the Field Service Representative in this role?

The primary responsibility is to drive customer satisfaction through service excellence by meeting the daily service repair needs of diagnostic imaging and clinical equipment.

What regions will the Field Service Representative be covering?

The Field Service Representative will primarily service hospital and clinic sites in the Hamilton/Niagara/Wellington Region of Southwest Ontario.

Is travel required for this position?

Yes, frequent travel to remote hospitals and clinics within the region is required, and there may be occasional overnight stays away from the home base.

Are there any COVID-19 vaccination requirements for this job?

Yes, it is a condition of hire that any new employee is fully vaccinated against COVID-19 and can provide proof of vaccination.

What qualifications are necessary for this position?

A Technical Diploma or Degree in Electronics or Biomedical Engineering or equivalent experience is required, along with a minimum of two years of post-graduate experience in field service.

What skills are preferred for candidates applying for this role?

Experience servicing GE HealthCare equipment such as MRI, CT, and/or Digital X-Ray, as well as networking skills and qualifications (e.g., CCNA) are preferred.

Will the Field Service Representative be responsible for after-hours support?

Yes, off-hours for emergency support and on-call customer support are required as part of this role.

Is a valid driver's license required for this position?

Yes, a valid Canadian driver's license is essential for this role.

What kind of experience is desired for candidates?

Candidates with experience servicing GE HealthCare equipment and those with networking skills and qualifications are desired.

Will the company provide relocation assistance for this position?

Yes, relocation assistance is provided for this position.

image

GE Healthcare

Science & Healthcare
Industry
10,001+
Employees
1892
Founded Year

Mission & Purpose

Every day millions of people feel the impact of our intelligent devices, advanced analytics and artificial intelligence. As a leading global medical technology and digital solutions innovator, GE HealthCare enables clinicians to make faster, more informed decisions through intelligent devices, data analytics, applications and services, supported by its Edison intelligence platform. With over 100 years of healthcare industry experience and around 50,000 employees globally, the company operates at the center of an ecosystem working toward precision health, digitizing healthcare, helping drive productivity and improve outcomes for patients, providers, health systems and researchers around the world. We embrace a culture of respect, transparency, integrity and diversity and we work to create a world where healthcare has no limits.