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Financial Sales Associate

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Manulife

Jan 21, 2025

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Manila
  • Quick Apply

AI generated summary

  • You should have a Bachelor's degree, preferably with bancassurance sales experience or background in sales/customer service. Be self-driven, motivated, and possess strong interpersonal skills.
  • You will provide insurance and wealth solutions, build client relationships, achieve sales targets, conduct market research, manage accounts, ensure compliance, and offer post-sales support.

Requirements

  • Candidate must possess at least a Bachelor’s/College Degree
  • Work experience in bancassurance sales is highly preferred for this position but those with sales and customer service experience gained from banking, transport, pharmaceutical, FMCG, hospitality and IT industries are also encouraged to apply.
  • Must be self-driven and highly motivated
  • Personable, with good interpersonal and communication skills

Responsibilities

  • The Financial Sales Associate is responsible for providing life insurance and wealth management solutions to China Bank's clients.
  • Work closely with branch sales and service teams to provide innovative product solutions to address clients' protection, long-term savings and investment needs.
  • Strengthen the long-term relationships with clients by providing excellent customer service
  • Assists the Business Center in achieving sales goals and targets, including lead generation, lead conversion, account acquisition, account maintenance, repeat business, deepening and cross-selling of MCBL products.
  • Prepares Monthly Sales Call Plans and Daily Sales Call Report to ensure that action plans, sales call results, client data, and other key information are properly recorded, reviewed and acted on. Regularly reviews and adjusts plans with the Area and Branch Manager. Conducts client calls, sales presentations, and other sales activities. Prepares other reports required by Management.
  • Generates new account relationships, deepens and broadens existing relationships, and performs account handling and maintenance tasks to improve account profitability and expand business.
  • Maintains cordial working relations with clients by ensuring the timely and expeditious handling of clients’ financial needs and requirements.
  • Prepares and ensure availability of documentary requirements.
  • Conducts market/competitor shopping, client mapping, telesales, sales calls, and on-site product presentations for new business acquisitions, sometimes jointly with the Branch Manager.
  • Promotes & facilitates referrals of MCBL products and services to existing and prospective clients.
  • Conducts proper Know-Your-Customer (KYC) procedures and Customer Due Diligence (CDD) / Enhanced Due Diligence (EDD), depending on client’s risk profile.
  • Ensures daily email communications are checked and attended to.
  • Attends meetings, trainings, conferences and related learning activities as required by immediate head and/or management.
  • Compliance to all HR System (Workday Employee Self Service) requirements and other HR deliverables within deadline provided.
  • Ensure 100% completion of compliance trainings mandated by the company within deadline provided. Strict adherence to all customer protection, privacy, data handling and other compliance, policy and regulatory requirements of the company. Compliance training includes Product Trainings, Product Orientation, promo cascades, and related activities geared toward product knowledge.
  • Conducts policy review to provide quality customer experience through updates and financial advice to clients to be able to upsell, resell, cross-sell, and/or generate leads. Policy reviews and after sales service is an important job deliverable and customer requirement that leads to more business from clients, referrals from engaged clients and more referrals from the Bank’s Branch Managers and staff. It is an integral part of MCBL’s commitment to the Bank’s customers as well as MCBL’s customers.
  • Conduct post sales service to all clients and real-time escalation of complaints to concerned units.
  • Facilitate collection via ADA, over-the-counter or cheque payments.
  • Conduct regular leads planning with BM to be able to generate quality sales leads.
  • Other relevant task/s that may be assigned from time to time.

FAQs

What is the primary responsibility of a Financial Sales Associate?

The primary responsibility of a Financial Sales Associate is to provide life insurance and wealth management solutions to clients of China Bank, working closely with branch sales and service teams.

What kind of experience is preferred for this position?

Work experience in bancassurance sales is highly preferred, but candidates with sales and customer service experience from industries such as banking, transport, pharmaceutical, FMCG, hospitality, and IT are also encouraged to apply.

What qualifications do I need to apply for this role?

Candidates must possess at least a Bachelor’s/College Degree.

How does Manulife/John Hancock approach diversity and inclusion?

Manulife/John Hancock is committed to fostering an inclusive work environment that embraces diversity, ensuring fair recruitment and retention practices without discrimination based on protected characteristics.

What support is provided for professional development?

The company offers professional development and leadership opportunities, along with a growth trajectory that encourages employees to follow their passions and learn new skills.

What is the work arrangement for this role?

The working arrangement for this role is in-office.

What are some key responsibilities of the Financial Sales Associate?

Key responsibilities include generating new account relationships, conducting client calls and sales presentations, maintaining excellent customer service, and ensuring compliance with all training and policy requirements.

Will I be required to conduct market research as part of this job?

Yes, conducting market/competitor shopping and client mapping is part of the role to facilitate new business acquisitions.

How does the company support work-life balance?

The company emphasizes flexible work policies and a focus on maintaining strong work-life balance for its employees.

What kind of products will I be selling in this role?

You will be providing life insurance solutions and wealth management products to clients.

What is expected regarding compliance and training?

Employees are expected to complete 100% of compliance trainings mandated by the company within the provided deadlines and strictly adhere to customer protection and privacy policies.

Who will I report to in this position?

In this role, you will directly report to an Area Manager.

Is there a focus on teamwork in this position?

Yes, the role emphasizes teamwork and collaboration with branch sales and service teams to achieve sales goals.

What motivates the company’s culture?

The company’s culture is motivated by values, continuous innovation, creating opportunities for employees, and fostering a diverse and inclusive workplace.

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Manulife

Finance
Industry
10,001+
Employees

Mission & Purpose

Manulife is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We have more than 40,000 employees, over 116,000 agents serving ~34 million customers worldwide, and over $1.3 trillion in assets under management and administration.