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Flexible Host / Receptionist - Birmingham

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Bruntwood

5d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Hospitality & Retail
  • Birmingham

AI generated summary

  • You must have a can-do attitude, admin experience, strong communication skills, and a background in hospitality or retail. Positivity and attention to detail are essential.
  • You will greet customers, build relationships, support events, manage meeting spaces, gather customer insights, and promote workplace wellbeing while ensuring excellent service and continuous improvement.

Requirements

  • You must have a can do attitude and be able to step up to the challenges of working in a fast paced, dynamic and developing organisation.
  • We are looking for curious and interesting people, with high attention to detail and a drive to go over and above for customers - motivation and a positive attitude are key to this role.
  • Admin experience is a must, as you will be managing our enquiries mailbox on a daily basis.
  • You will be an excellent communicator, bringing your personality to work and interacting with people on a human level.
  • Skills and experience in hospitality, retail or other service sectors.
  • Able to maintain high levels of energy and positivity throughout the day.

Responsibilities

  • Delivering a positive Customer Experience within the building
  • Build lasting, long term, professional relationships with customers
  • To be the first point of contact for all customers and visitors in the building
  • Support and facilitate events and meetings within the building
  • Facilitate new customer viewings to support the sales process
  • Host the meeting rooms, co working, lounge and other communal amenities, maintaining high standards of presentation and food and beverage service where applicable
  • Able to manage own workload to flex between essential desk based tasks and building customer relationships with customers
  • Collate all customer intelligence and update systems accordingly to support sales and retention
  • Working as part of a wider team, engage with your customers, colleagues, management team and other departments within Bruntwood
  • Be a role model to promote wellbeing in the workplace
  • You will have a focus on continuous improvement making sure that we add value, save time and make things simple for the customer
  • Being basically brilliant, which means applying your energy, drive and knowledge to inspire your colleagues to do the best that they can, working together with a simple and straightforward approach to get the best out of our colleagues and for our customers, the right service every time

FAQs

What are the working hours for the Flexible Host / Receptionist position?

The working hours for this position are Monday to Friday, 40 hours per week.

Where will I be based if I get this job?

You will be based at the Mclaren building and work across our Birmingham City Centre buildings, including the Birmingham Health Innovation Campus.

What is the main purpose of the Host role?

The main purpose of the Host role is to be the first point of contact for visitors and clients, ensuring a positive customer experience and building lasting professional relationships.

What type of background is preferred for this role?

We prefer applicants from hospitality, retail, or cabin crew backgrounds, as these experiences typically equip candidates with the necessary skills to excel in customer service and relationship building.

What kind of tasks will I be responsible for in this role?

You will be responsible for delivering positive customer experiences, hosting meeting rooms, supporting events, facilitating customer viewings, and managing administrative tasks such as enquiries.

Is there a focus on professional development within the company?

Yes, there are opportunities for progression within the company, and we offer interest-free learning loans to help you develop new skills.

What benefits are offered with this position?

Benefits include 28 days holiday plus your birthday off, volunteer time, a sabbatical after five years, healthcare cash plan, life assurance, matched pension scheme, retail discounts, and enhanced maternity/shared parental leave.

How does Bruntwood support charitable causes?

Bruntwood, through The Oglesby Charitable Trust, has donated over £25m to support various charities focused on arts and culture, education, environment, medical research, and social health inequalities since 2001.

Will there be an opportunity to see the role in action during the interview process?

Yes, the interview process includes a one-stage interview that allows you to see the role in action and ask questions to ensure it's the right fit for you.

How does Bruntwood approach diversity and inclusion in their hiring process?

Bruntwood actively drives their selection process to be inclusive and welcomes applications from diverse backgrounds to reflect the communities they serve. Adjustments can be made for interviews upon request.

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Bruntwood

💡 Creating Thriving Cities: Workspace | Laboratories | Retail | Leisure

Real Estate
Industry
501-1000
Employees
1976
Founded Year

Mission & Purpose

Workspace | Laboratories | Retail | Leisure We own, let and manage outstanding buildings, workspace, innovation and science facilities through Bruntwood SciTech and Bruntwood Works. Our purpose: creating thriving cities. This purpose fuels our passion for supporting arts and culture, our deep community engagement and our ambitious plans for future growth. It ensures every investment and decision we make benefits our customers, our communities and our colleagues: because when our cities thrive, so do we. Our commitment to creating thriving cities has helped us to grow into a company with more than £1bn in assets under ownership across over 100 landmark properties, a development pipeline of £1.4bn, and a team of more than 800 people working across our group.