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Flexible Host / Receptionist - Manchester Region

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Bruntwood

28d ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Facilities Management
  • Manchester

AI generated summary

  • You need a can-do attitude, strong admin skills, excellent communication, experience in service sectors, attention to detail, and the ability to maintain positivity in a fast-paced environment.
  • You will welcome customers, manage events, support viewings, maintain communal areas, gather customer feedback, and promote workplace wellbeing with a focus on continuous improvement and teamwork.

Requirements

  • You must have a can do attitude and be able to step up to the challenges of working in a fast paced, dynamic and developing organisation.
  • We are looking for curious and interesting people, with high attention to detail and a drive to go over and above for customers - motivation and a positive attitude are key to this role
  • Admin experience is a must, as you will be managing our enquiries mailbox on a daily basis
  • You will be an excellent communicator, bringing your personality to work and interacting with people on a human level
  • Skills and experience in hospitality, retail or other service sectors
  • Able to maintain high levels of energy and positivity throughout the day

Responsibilities

  • Delivering a positive Customer Experience within the building
  • Build lasting, long term, professional relationships with customers
  • To be the first point of contact for all customers and visitors in the building
  • Support and facilitate events and meetings within the building
  • Facilitate new customer viewings to support the sales process
  • Host the meeting rooms, co working, lounge and other communal amenities, maintaining high standards of presentation and food and beverage service where applicable
  • Able to manage own workload to flex between essential desk based tasks and building customer relationships with customers
  • Collate all customer intelligence and update systems accordingly to support sales and retention
  • Working as part of a wider team, engage with your customers, colleagues, management team and other departments within Bruntwood
  • Be a role model to promote wellbeing in the workplace
  • You will have a focus on continuous improvement making sure that we add value, save time and make things simple for the customer
  • Being basically brilliant, which means applying your energy, drive and knowledge to inspire your colleagues to do the best that they can, working together with a simple and straightforward approach to get the best out of our colleagues and for our customers, the right service every time

FAQs

Is having access to a car essential for this role?

Yes, having access to a car is essential as the role involves working across various locations in the Manchester Region.

What is the work schedule for this position?

The work schedule is Monday to Friday, with a total of 40 hours per week.

What are the primary responsibilities of the Flexible Host / Receptionist?

The primary responsibilities include delivering a positive customer experience, building professional relationships with customers, being the first point of contact for visitors, supporting events and meetings, and maintaining high standards of presentation and service in communal areas.

What types of backgrounds are preferred for applicants?

Applicants from hospitality, retail, or cabin crew backgrounds are preferred, as these individuals are often naturally skilled in customer service and relationship building.

What skills and qualities are we looking for in candidates?

We are looking for candidates with a can-do attitude, high attention to detail, excellent communication skills, and the ability to maintain positivity and energy throughout the day.

Are there opportunities for career progression within the company?

Yes, there are opportunities for progression within the company as it continues to grow.

What are some of the benefits provided to employees?

Benefits include 28 days of holiday (plus your Birthday off), 24 hours of volunteer time, sabbatical options, a healthcare cash plan, life assurance cover, a matched pension scheme, discounts at retailers, enhanced maternity leave, and interest-free learning loans.

How does Bruntwood support charitable initiatives?

Bruntwood supports charitable initiatives through The Oglesby Charitable Trust, which has donated over £25 million to various causes including Arts and Culture, Education, Environment, Medical Research, and Social & Health Inequality.

What can I expect during the interview process?

The interview process consists of a one-stage interview that allows candidates to see the role in action and ask questions to ensure it’s a good fit.

How long will it take to receive a response after submitting an application?

We aim to get back to applicants within a week of their application. If it has been longer, applicants can email talent@bruntwood.co.uk for an update.

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Bruntwood

💡 Creating Thriving Cities: Workspace | Laboratories | Retail | Leisure

Real Estate
Industry
501-1000
Employees
1976
Founded Year

Mission & Purpose

Workspace | Laboratories | Retail | Leisure We own, let and manage outstanding buildings, workspace, innovation and science facilities through Bruntwood SciTech and Bruntwood Works. Our purpose: creating thriving cities. This purpose fuels our passion for supporting arts and culture, our deep community engagement and our ambitious plans for future growth. It ensures every investment and decision we make benefits our customers, our communities and our colleagues: because when our cities thrive, so do we. Our commitment to creating thriving cities has helped us to grow into a company with more than £1bn in assets under ownership across over 100 landmark properties, a development pipeline of £1.4bn, and a team of more than 800 people working across our group.