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FLOOR MANAGER (Buchanan Street)

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MANGO

Dec 13

  • Job
    Full-time
    Junior & Mid Level
  • Hospitality & Retail
    People, HR & Administration
  • Glasgow
  • Quick Apply

AI generated summary

  • You must have full flexibility, strong people skills, be target-oriented, adaptable, and able to motivate your team in a dynamic retail environment.
  • You will ensure excellent customer service, coach the team, meet sales targets, distribute tasks, communicate effectively, and enhance product knowledge to maximize sales.

Requirements

  • 40 hours per week- over 5 days, full flexibility Monday- Sunday required
  • We are looking for a very dynamic and enthusiastic individual who is passionate about people and who thrives on dynamic environments.
  • You are target-oriented, you know how to keep your team motivated and how to communicate at all levels.
  • You have the ability to adapt to changes, prioritise and to motivate the team to work for the common goal of the store.
  • If you like sharing responsibility, developing both professionally and personally, and want to grow in a dynamic fashion retail company in full expansion, then this is your opportunity!

Responsibilities

  • To ensure and provide an excellent level of customer service in the store
  • To ensure the team possesses good product knowledge and is aware of the key performance indicators.
  • To be familiar with and offer services according to the needs of customers in order to maximise sales.
  • To organise and distribute tasks and positions to each member of the team
  • To ensure that sales targets are implemented, achieved and exceeded in store
  • To prioritise customer service above all other tasks
  • To communicate actively with the team and pass on any information that may affect sales.
  • To coach each employee in their training and development, leading by example

FAQs

What is the job title for this position?

The job title is Floor Manager.

Where is the location of the job?

The job is located at Buchanan Street, Glasgow.

What are the working hours for this position?

The position requires 40 hours per week over 5 days, with full flexibility required from Monday to Sunday.

What are the main responsibilities of a Floor Manager at Mango?

The main responsibilities include ensuring excellent customer service, achieving sales targets, training and coaching team members, and maintaining a pleasant store atmosphere.

Is previous retail experience required for this position?

While not explicitly stated, retail experience would be beneficial for successfully managing the store and team.

What qualities are we looking for in a candidate?

We are looking for a dynamic and enthusiastic individual who is passionate about people, target-oriented, and able to motivate a team in a fast-paced environment.

What benefits does Mango offer to its employees?

Benefits include discounts on all lines, seasonal uniforms, an Employee Assistance Programme (EAP), development opportunities, and a supportive and inspiring work environment.

Will there be training provided for this role?

Yes, there will be ongoing training and development opportunities provided for the Floor Manager and the team.

Who will the Floor Manager report to?

The Floor Manager will report directly to the Store Manager.

What is the company culture like at Mango?

The culture at Mango is described as close, inspiring, and ambitious, with an emphasis on innovation and development.

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MANGO

To inspire the world by sharing our passion for mediterranean style and culture.  #TakingFashionFurther 

Fashion & Arts
Industry
10,001+
Employees

Mission & Purpose

Mango, one of Europe’s leading fashion groups, is a global company with design, creativity and technology at the centre of its business model, and a strategy based on constant innovation and the search for sustainability. With its roots in Barcelona, one of the cradles of the textile industry, since it was founded in 1984, Mango has spent four decades looking to the future and inspiring the world with its passion for fashion and lifestyle. With the customer always its priority, the company bases its model on a unique fashion proposal focused on translating key fashion trends into its own language. At the El Hangar Design Centre, located at the company headquarters (Palau-solità i Plegamans, Barcelona), the company works on all areas related to creativity and every year creates over 18,000 garments and accessories. Present in more than 115 markets and with a network of close to 2,700 stores, Mango adapts to each country with a complete ecosystem of channels and international partners. The company closed 2023 with a turnover of 3.1 billion euros, with 33% of turnover coming from its online channel and with a workforce of more than 15,500 employees in all five continents.