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Floor Manager (Coach) - Birmingham One Stop

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Nike

Jan 3

Applications are closed

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Birmingham

Requirements

  • Advanced customer service skills with demonstrated ability in leading a shop floor (or department) team in creating a unique customer experience
  • Ability to coach and develop a strong team
  • Effective communicator, brand ambassador, and innovative leader
  • Demonstrated ability to apply product sales techniques
  • Flexible with scheduling and available to work retail hours which may include day, evening, weekends, and/or holidays, based on department and store/company needs

Responsibilities

  • Join the NIKE, Inc. team! As a Coach, you will be responsible for delivering exceptional consumer service and ensuring a premium brand experience for our consumers.
  • You will coordinate, coach, and motivate the employees in your department while maintaining an excellent work atmosphere.
  • You will support the management of the daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns.
  • You will identify and solve problems in partnership with your store leadership and be a brand ambassador for NIKE’s initiatives.
  • You will also ensure the store complies with all NIKE standards and guidelines.
  • Leading a team who can deliver efficient receiving of product, inventory accuracy to visual presentation standards.
  • Ensuring the smooth process of all inventories warranting our sales floor is always full, presentable and achieve brand standards.
  • Working alongside department leads who will oversee the individual components (product receiving and visual presentation) whilst you will be responsible for the overall product journey in store.
  • Being responsible for monthly initiative launches.
  • Using our reporting tools to make the best commercial decisions.
  • Achieving accurate inventory to fulfill digital orders.
  • Ensuring the team is equipped to deliver the highest quality athlete experience (Purpose).
  • Leading team Engagement on NIKE Community Ambassador activities.
  • Partnering with senior store leadership, you will oversee the hiring processes including onboarding.
  • Being responsible for store scheduling.
  • Working collaboratively with store team to implement & maintain a positive NIKE culture.
  • Leading by example and the delivery of our sales floor service and bring the consumer journey to life.
  • Ensuring the team is equipped with brand knowledge regarding all aspects consumer service including digital service enablers.
  • Completing specific training and share completion with athlete services.
  • Using data and analytics to provide insights and partner to achieve continuous improvement with senior store leadership.

FAQs

What is the main responsibility of the Floor Manager (Coach) at Nike Birmingham One Stop?

The main responsibility of the Floor Manager (Coach) is to deliver exceptional consumer service, ensure a premium brand experience, coordinate and motivate employees, and manage the daily business to achieve sales targets.

Is previous retail management experience required for this position?

Yes, candidates should have advanced customer service skills and demonstrated experience in leading a shop floor or department team.

Are there opportunities for advancement within the company?

Yes, Nike offers a career at the forefront of the sports and fashion industry, providing opportunities for professional development and growth within the company.

What kind of schedule is expected for this role?

The Floor Manager (Coach) should be flexible with their schedule and available to work retail hours, which may include days, evenings, weekends, and holidays, depending on department and store needs.

Do employees receive discounts on Nike products?

Yes, employees receive generous online and in-store discounts, along with a brand-new Nike outfit to wear while on the sales floor.

How does Nike promote Diversity, Equity, and Inclusion in the workplace?

Nike values Diversity, Equity, and Inclusion and strives to create a supportive team environment where all employees feel valued and included.

What training or development opportunities are provided for employees in this role?

Employees have the opportunity to receive specific training and are encouraged to share their completion with athlete services, promoting continuous improvement and development.

Are performance-based bonuses available to employees?

Yes, there is an opportunity for quarterly performance-based bonuses as part of the compensation package.

What tools does the Floor Manager use to make commercial decisions?

The Floor Manager utilizes reporting tools and data analytics to make informed commercial decisions and improve the store's performance.

What is the overall mission of Nike, Inc.?

The overall mission of Nike, Inc. is to bring inspiration and innovation to every athlete in the world.

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Nike

Retail & Consumer Goods
Industry
10,001+
Employees
1972
Founded Year

Mission & Purpose

Nike is a multinational corporation primarily engaged in the design, development, manufacturing, and worldwide marketing and sales of footwear, apparel, equipment, accessories, and services. Their ultimate mission is to bring inspiration and innovation to every athlete in the world, where "if you have a body, you are an athlete." Nike's purpose is to create groundbreaking sport innovations, design products that help athletes of all levels reach their full potential, and promote an active and healthy lifestyle globally. Through their products and initiatives, Nike aims to empower athletes and inspire positive change in communities, fostering a culture of inclusivity, sustainability, and excellence in sports and beyond.

Benefits

  • Get Moving

    Whether you’re trying to move to a new city or just across one of NIKE’s campuses, we will help you get where you’re going — no matter the distance.

  • Fitness Fit For All

    Whether you’re just getting started or consider yourself a fitness pro, NIKE provides fitness opportunities and discounts for all levels and goals.

  • Financial Health

    NIKE offers competitive pay and robust retirement plans that meet you wherever you are in life and help you plan for future financial goals.

  • Health & Wellness

    NIKE’s got your back. With various life insurance and health care packages, we’ve got you covered.

  • Giving Back

    We believe in doing good on and off the field, which is why NIKE matches donations and rewards volunteer time to help you support the causes you are passionate about.