FAQs
What are the main responsibilities of a Food and Beverage Attendant - Shift Leader?
The main responsibilities include receiving and serving customer orders in a timely manner, understanding menu content and changes, maintaining a clean and well-prepared service area, managing customer account settlements, and answering Guest queries in a polite and helpful manner.
What qualities are essential for a Food and Beverage Attendant - Shift Leader?
Essential qualities include a friendly and positive disposition, commitment to exceptional guest service, motivation to learn new skills, smart and tidy appearance, excellent communication skills, flexibility, reliability, and knowledge of alcoholic beverages and food hygiene.
Is previous experience required for this position?
Yes, previous experience in food hygiene, cash handling, and electronic ordering systems is required.
What team environment is expected at Hilton?
A positive and collaborative team environment is expected, where Team Members work together with a winning attitude to provide outstanding service to Guests.
What opportunities for growth does Hilton offer?
Hilton is dedicated to professional development and offers opportunities to learn new skills and techniques, as well as the potential for career advancement within the hospitality industry.
Is training provided for new team members?
Yes, training is provided to ensure new team members are equipped with the necessary skills and knowledge to excel in their roles.
What is the work schedule like for this position?
The work schedule may vary and can include flexible hours, as the role requires responsiveness to a range of work situations.
How does Hilton ensure exceptional guest experiences?
Hilton focuses on great service through teamwork, training, and a commitment to their vision of providing light and warmth of hospitality in every interaction with Guests.
What should I include in my application for this role?
You should include relevant experience in food and beverage service, customer service skills, and any specific qualifications related to food hygiene and cash handling.
How does Hilton value employee feedback during the hiring process?
Hilton values employee feedback and may send a survey to candidates regarding their interviewing experience, which helps improve the recruitment process.