Logo of Huzzle

Home

Matches

Explore

Manage

Fraud Detection Specialist I

image

City National Bank

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Banking & Finance
  • Los Angeles

AI generated summary

  • You should have strong organizational, communication, and computer skills, preferably with 1 year in banking, fraud investigations, or back office experience. A bachelor’s degree is a plus.
  • You will review fraud alerts, investigate suspicious activity, make informed decisions, mitigate risks, and work independently in a metrics-driven environment to protect customers and the bank.

Requirements

  • Experience working in a fast paced environment that demands excellent organizational and interpersonal skills.
  • Strong communications skills to handle complicated or sensitive information to customers and other outside parties in a timely manner.
  • Preferred 1 year of general office, back office banking or accounting experience
  • Advanced computer experience required (e.g. MS Word, Outlook and Excel)
  • Preferred 1 year in banking operations or contact center experience
  • Preferred 1 year of experience in fraud investigations, disputes, and /or fraud exposure. Must work well in a team environment, as well as independently.
  • Bachelor's degree a plus

Responsibilities

  • Demonstrate resiliency and adaptability in a fast-paced contact center environment
  • Responsible for reviewing fraud alerts and internal notifications to identify fraudulent or suspicious activity
  • Approach problems logically and with good judgment to ensure the appropriate customer outcome
  • Demonstrate personal excellence including punctuality, integrity, and accountability
  • Comfortable in a metrics driven environment that requires the ability to prioritize and multitask
  • Think critically and exercise independent judgement
  • Following established policies and procedures, initiates appropriate actions steps to mitigate risk and protect the Bank from financial loss
  • Opens cases/claims on all suspicious activity and appropriately investigate, and escalate when needed
  • Works to detect various fraud schemes (email compromise, elder abuse, counterfeit checks, ATO, etc.) and characteristics of red flags, performs additional duties as assigned.
  • Performs defined mitigation steps to reduce financial loss to our customers and the bank
  • Ability to complete assigned duties within daily deadlines, both efficiently, timely, and with minimal supervision to meet KPIs and SLAs
  • Responsible for detecting fraudulent transactions and maintaining a minimal error rate in high-volume, high risk (large dollar) department.
  • Performs fraud alert review activities by following standard scripts and procedures.
  • Review/decision alerts in Fraud application, and work independently while applying operating guidelines to make informed independent decisions.
  • Consults with senior peers and team leads on moderate to complex issues to learn through experience.

FAQs

What is the primary responsibility of a Fraud Detection Specialist I?

The primary responsibility of a Fraud Detection Specialist I is to review alerts and transactions flagged as potentially fraudulent based on the client's normal activity, and to verify these transactions through calls while initiating dispute claims when necessary.

Are there specific qualifications required for this position?

Yes, the qualifications include experience in a fast-paced environment, strong communication skills, and a preferred year of experience in banking operations or contact center experience, among others.

Is there a minimum educational requirement for this role?

A Bachelor's degree is preferred but not mandatory for this position.

What type of skills are important for a Fraud Detection Specialist I?

Important skills include excellent organizational and interpersonal skills, the ability to think critically, comfort in a metrics-driven environment, and a strong command of computer applications like MS Word, Outlook, and Excel.

What is the salary range for this position?

The pay range for this position is $30.26/hour to $32.44/hour.

What kind of work environment can I expect as a Fraud Detection Specialist I?

You can expect a fast-paced contact center environment that requires resilience and adaptability, as well as the ability to prioritize and multitask.

Are there opportunities for professional growth in this position?

Yes, there are opportunities to consult with senior peers and team leads on complex issues, enabling learning through experience.

What are the expected working conditions for this role?

The role involves high-volume, high-risk transactions, and requires completion of tasks within daily deadlines while maintaining a minimal error rate.

Are benefits offered for this position?

Yes, benefits include medical, dental, vision, and a 401K plan.

image

City National Bank

We make it our business to be personal. City National Bank Member FDIC. A subsidiary of Royal Bank of Canada.

Finance
Industry
1001-5000
Employees
1954
Founded Year

Mission & Purpose

CNB (Community National Bank) is a financial institution that offers a range of banking services, including personal and business banking, loans, mortgages, and investment solutions. The bank's ultimate mission is to provide exceptional financial services and products that meet the diverse needs of its customers, while fostering strong relationships within the communities it serves. CNB’s purpose is to deliver personalised banking experiences with a focus on customer satisfaction, financial stability, and community involvement, ensuring that clients receive the support and resources necessary to achieve their financial goals.