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Front Desk Agent

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Four Seasons Hotels and Resorts

Oct 4, 2024

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Dubai
  • Quick Apply

AI generated summary

  • You should have over a year of experience in luxury hotels, excellent interpersonal and communication skills, cross-cultural sensitivity, and a strong focus on guest preferences and service.
  • You will welcome and register guests, handle check-ins/check-outs, address inquiries, resolve complaints, and ensure high-quality service and personalization of the guest experience.

Requirements

  • One + years experience working within a luxury hotel or similar environment is considered an asset
  • Excellent interpersonal skills and communication skills
  • Cross cultural sensitivity, and customer service orientation
  • Guest centricity and understanding the importance of guest’s preferences.

Responsibilities

  • Welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment.
  • Checks guest out of the hotel, preparing and explaining the bill.
  • Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
  • Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
  • Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person and by phone;
  • Resolves guest complaints, and find opportunities to recognize and personalize the service experience for all guests.

FAQs

What is the main responsibility of a Front Desk Agent at Four Seasons?

The main responsibility of a Front Desk Agent at Four Seasons is to welcome and register hotel guests, explain accommodations, handle check-ins and check-outs, and ensure all guest interactions are conducted with the highest level of hospitality and professionalism.

What are the qualifications needed to apply for the Front Desk Agent position?

Candidates should have more than one year of experience working in a luxury hotel or a similar environment, excellent interpersonal and communication skills, cross-cultural sensitivity, and a strong customer service orientation.

What kind of work environment does Four Seasons provide?

Four Seasons provides a supportive and collaborative work environment that emphasizes personal and professional growth, along with a commitment to the development and training of all employees.

Are there opportunities for career advancement within the company?

Yes, Four Seasons offers various career opportunities, international transfer options, and learning and development programs to facilitate employee growth.

What benefits are offered to Front Desk Agents at Four Seasons?

Benefits include a competitive tax-free salary, service charge, end of service gratuity, complimentary full-board accommodation, medical and life insurance, paid annual leave, free transportation to and from work, and social and sporting events.

What is the work schedule for a Front Desk Agent?

The work schedule for a Front Desk Agent involves working 6 days per week over 48 working hours.

Is there any support for relocation or living arrangements?

Yes, Four Seasons provides complimentary full-board living accommodation in high-quality, well-resourced staff housing.

How does Four Seasons ensure exceptional guest experiences?

Four Seasons employees are encouraged to resolve guest complaints and find opportunities to recognize and personalize the service experience, ensuring that all interactions are handled with care and attention to guest preferences.

What is the workplace culture like at Four Seasons?

The workplace culture at Four Seasons emphasizes treating team members and guests with respect, fostering genuine connections, and creating memorable experiences through a commitment to luxury and heartfelt service.

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Four Seasons Hotels and Resorts

Travel & Leisure
Industry
10,001+
Employees
1961
Founded Year

Mission & Purpose

Four Seasons opened its first hotel in 1961, and since that time has been dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. Currently operating more than 120 hotels and resorts, and more than 50 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development., Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.