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Front Desk Agent

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Marriott International

Aug 28, 2024

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Quick Apply

AI generated summary

  • You must be flexible with shifts, able to lift 25lbs, and perform physical tasks like bending and standing for long periods. Background checks may be required.
  • You will check in guests, address their questions, explain room features, follow up on requests, route calls, assist with bellman duties, and ensure a welcoming environment while adhering to company policies.

Requirements

  • Available to work various shifts, holidays, and both weekend days.
  • Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
  • Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
  • Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Responsibilities

  • Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
  • Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
  • Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
  • Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
  • Answers telephone calls and routes calls to the proper department as applicable.
  • May be asked to assist with bellman and runner duties depending on facility or location.
  • Welcome and greet guests and anticipate and address their needs.
  • Interact with colleagues and guests professionally and promptly.
  • Contribute to team goals.
  • Always follow company policies and safety procedures.

FAQs

What is the hourly rate for the Front Desk Agent position?

The hourly rate for the Front Desk Agent position is $18.00.

What are the key responsibilities of a Guest Services Agent?

Key responsibilities include checking guests into their villas, responding to questions and concerns, identifying room features, following up on guest requests, and assisting with phone calls and potential bellman duties.

What benefits are offered to Front Desk Agents?

Benefits include competitive pay, medical/dental/vision/401K opportunities, travel discounts, tuition reimbursement, professional counseling and family support, and growth and development opportunities.

Are there any site-specific perks for this position?

Yes, site-specific perks include on-site free parking, complimentary uniforms, discounted golf, cell phone discounts, and free bus tickets for Palmetto Breeze.

What qualifications are needed to become a Guest Services Agent?

Candidates should be available to work various shifts, including holidays and weekends, have the ability to lift/carry/push/pull items up to 25lbs, and be able to perform physical activities such as bending, twisting, and standing for extended periods.

Is there a requirement for background checks for this position?

Yes, the position may require background and drug screening contingent on company policy and applicable legal requirements.

Is there an opportunity for career growth in this role?

Yes, there are growth and development opportunities available for Front Desk Agents at Marriott Vacations Worldwide.

Do Front Desk Agents interact with guests directly?

Yes, Front Desk Agents welcome and greet guests, anticipate their needs, and interact with them professionally and promptly.

Can I expect on-the-job training for this position?

While the job description does not explicitly mention training, positions typically include some level of training to ensure staff are prepared to meet company and guest expectations.

Is Marriott Vacations Worldwide an equal opportunity employer?

Yes, Marriott Vacations Worldwide is committed to hiring a diverse workforce and sustaining an inclusive culture.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.