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Front Desk Ambassador (all genders)

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Marriott International

Dec 1, 2024

Applications are closed

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Hamburg

Requirements

  • Sie zaubern unseren internationalen Gästen schon beim Betreten der Lobby ein Lächeln ins Gesicht
  • Leidenschaft zum Beruf
  • Idealerweise eine Ausbildung in der gehobenen Hotellerie
  • Eine positive Ausstrahlung im Umgang mit Menschen
  • Lust Neues zu entdecken
  • Gute Deutsch- und Englischkenntnisse
  • Team-Work-Gedanken und Lust, Ihre Begeisterung und Ihr Wissen zu teilen

Responsibilities

  • Erste Anlaufstelle für unsere internationalen Gäste und Kollegen mit immer passender Auskunft
  • Überprüfen von Zahlungsgarantien beim Check-In
  • Verantwortlich für die Rechnungslegung beim Check-Out
  • Fachkundige Betreuung während des Aufenthaltes unserer Gäste
  • Entgegennahme und Weiterleitung von Kritik und Lob

FAQs

Do we support remote work?

No, this position is not located remotely.

What is the job title for this position?

The job title is Front Desk Ambassador.

What type of work schedule is offered for this role?

This position offers a full-time work schedule.

What are the main responsibilities of a Front Desk Ambassador?

Responsibilities include being the first point of contact for guests, checking payment guarantees at check-in, handling billing at check-out, providing expert assistance during guests' stays, and managing guest feedback.

Is there a requirement for prior education or training?

Ideally, candidates should have an education in the upscale hospitality sector.

What language skills are necessary for this position?

Good German and English language skills are required.

What kind of team environment can be expected?

The team is described as a familial, diverse group with flat hierarchies, where members support and learn from one another.

Are there any benefits associated with this job?

Yes, benefits include free additional health insurance after 6 months, company pension plans, various employee events, discounts, and much more.

How does Marriott approach diversity and inclusion in the workplace?

Marriott is committed to equal opportunity employment and seeks to hire a diverse workforce while maintaining an inclusive culture.

What opportunities for personal development are available?

The company offers various development opportunities including internal training, individual further education, and regular feedback discussions.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.