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Front of House UK - Team Member

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Zizzi Restaurants

Sep 2, 2024

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail

Requirements

  • Job Requirements:
  • - Passionate about our food and knowing the menu inside out
  • - Ability to share this knowledge with customers
  • - Commitment to delivering excellent service
  • - Ensure the restaurant meets the standards set out in our policies, processes, and guidelines
  • - Living and breathing the key ingredients of customer service
  • - Ability to work as part of a team
  • - Embrace challenges and strive for more
  • - Celebrate individuality and encourage others to be their best selves
  • - Maintain a fun and engaging work environment

Responsibilities

  • Supporting the whole restaurant team, front of house and back of house, to make sure the restaurant is running like clockwork.
  • Being passionate about our food and knowing the menu inside out and sharing this with our customers.
  • Working with the whole restaurant team to help deliver Great Times for our customers and taking absolute pride in the service you provide.
  • Playing a part in making sure that your restaurant is Looking Fabulous at all times and is hitting the mark set out in our policies, processes and guidelines.
  • Living and breathing the key ingredients of the Zizzi customer service journey, ensuring all of our customers have a Great Time, every time.

FAQs

What is the hourly pay for the Front of House Team Member position?

The hourly pay for the Front of House Team Member position is up to £11.44 per hour, plus tronc and benefits.

What benefits do employees receive?

Employees receive a variety of benefits including 50% off at Zizzi & ASK Italian, free and heavily discounted meals on shift, access to earned wages through Wagestream, discounts on cinema tickets and travel websites, a free Employee Assistance Programme, 28 days holiday (pro rata), career development opportunities, company pension contributions, and branded T-Shirts and aprons.

What does the role of Front of House Team Member involve?

The role involves greeting customers, making cocktails at the bar, delivering dishes to tables, guiding customers through their dining experience, and supporting the overall restaurant team to ensure smooth operations.

Are there any opportunities for career progression?

Yes, there are plenty of opportunities for development and career progression within the company.

What are the Zizzi Values that employees are expected to embody?

The Zizzi Values include Growth, Individuality, Drive, Togetherness, and Fun, all aimed at fostering a positive work environment and exceptional customer service.

What kind of support is available for employees' wellbeing?

Employees have access to a free Employee Assistance Programme, which includes resources for GPs and wellbeing support.

How many days of holiday do employees receive?

Employees receive 28 days of holiday per year, pro rata.

Is there a tronc system in place for employees?

Yes, there is a generous tronc system in place that allows employees to receive rewards from customer tips.

What is the focus when it comes to customer service at Zizzi?

The focus is on ensuring that all customers have a Great Time during their visit, with an emphasis on personalizing the experience and delivering high-quality service.

What does Zizzi offer in terms of staff uniform?

Zizzi provides branded T-Shirts and aprons to ensure that employees look the part while working.

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Zizzi Restaurants

Individually Italian.

Retail & Consumer Goods
Industry
1001-5000
Employees
1999
Founded Year

Mission & Purpose

Zizzi is not just in the business of food. It’s not just lunch, not just dinner. We are in the business of creating magic and memories for our customers, beyond just a meal. At Zizzi we don’t do good times, only Great Times. That’s our secret sauce. Zizzi is something special and we want our customers to feel that way too. Back in 1999 we opened the doors of our first ever Zizzi restaurant. Our philosophy was simple: every time you dine with us, it should be for great Italian inspired food in an environment designed by individual touches unique to the surrounding area. Today we have over 130 restaurants based in the UK and Republic of Ireland, but our philosophy remains the same. Our people, food, service and the prime locations make Zizzi the perfect place for good friends and family to come together and have a Great Time.