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Front of House UK - Team Member

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Zizzi Restaurants

23d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Birmingham

AI generated summary

  • You should be passionate about food, greet customers enthusiastically, craft cocktails, deliver dishes, personalize experiences, and maintain a fabulous restaurant atmosphere.
  • You will support the restaurant team, share menu knowledge, deliver excellent service, maintain a welcoming atmosphere, and ensure customers have a Great Time every visit.

Requirements

  • Up to £12.71 per hour plus tronc and benefits
  • Greeting customers at the door
  • Making cocktails on the bar
  • Delivering picture perfect dishes to table
  • Guiding the customer through their dining experience
  • Love to share what your favourite dish is
  • Find ways to make every visit personal to every customer
  • Passionate about our food and knowing the menu inside out
  • Playing a part in making sure that your restaurant is Looking Fabulous at all times
  • Living and breathing the key ingredients of the Zizzi customer service journey

Responsibilities

  • Supporting the whole restaurant team, front of house and back of house, to make sure the restaurant is running like clockwork.
  • Being passionate about our food and knowing the menu inside out and sharing this with our customers.
  • Working with the whole restaurant team to help deliver Great Times for our customers and taking absolute pride in the service you provide.
  • Playing a part in making sure that your restaurant is Looking Fabulous at all times and is hitting the mark set out in our policies, processes and guidelines.
  • Living and breathing the key ingredients of the Zizzi customer service journey, ensuring all of our customers have a Great Time, every time.

FAQs

What is the hourly wage for the Front of House Team Member position?

The hourly wage for the Front of House Team Member position is up to £12.71 per hour, plus tronc and benefits.

Are there any discounts available for employees?

Yes, employees receive 50% off at Zizzi and ASK Italian, including drinks, as well as free and heavily discounted menu items during shifts.

What kind of support is available for employees?

We provide a free Employee Assistance Programme that includes access to GPs and wellbeing support.

Is there an opportunity for career development in this position?

Yes, there are plenty of opportunities to develop and progress your career if that's what you desire.

How many holidays do employees receive?

Employees receive 28 days of holiday per year (pro rata).

Can employees access their wages instantly?

Yes, we offer Wagestream, which allows employees to instantly access their earned wages.

What are the main responsibilities for the Front of House Team Member?

Main responsibilities include greeting customers, making cocktails, delivering dishes, and ensuring a smooth dining experience for guests.

Are uniforms provided for this position?

Yes, Zizzi branded T-Shirts and aprons are provided for employees to wear.

What values does Zizzi promote among its employees?

Zizzi promotes values of Growth, Individuality, Drive, Togetherness, and Fun among its employees.

Is there a pension plan offered to employees?

Yes, there is a Company pension plan with contributions available for employees.

What do I need to know about the restaurant's food and service?

You will need to be passionate about the food, know the menu inside out, and focus on delivering great customer service while ensuring the restaurant runs smoothly.

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Zizzi Restaurants

Individually Italian.

Retail & Consumer Goods
Industry
1001-5000
Employees
1999
Founded Year

Mission & Purpose

Zizzi is not just in the business of food. It’s not just lunch, not just dinner. We are in the business of creating magic and memories for our customers, beyond just a meal. At Zizzi we don’t do good times, only Great Times. That’s our secret sauce. Zizzi is something special and we want our customers to feel that way too. Back in 1999 we opened the doors of our first ever Zizzi restaurant. Our philosophy was simple: every time you dine with us, it should be for great Italian inspired food in an environment designed by individual touches unique to the surrounding area. Today we have over 130 restaurants based in the UK and Republic of Ireland, but our philosophy remains the same. Our people, food, service and the prime locations make Zizzi the perfect place for good friends and family to come together and have a Great Time.