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Front Office Assistant Flex

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OSF HealthCare

Sep 26, 2024

Applications are closed

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Hospitality & Retail

Requirements

  • REQUIRED QUALIFICATIONS:
  • Education - High school or GED equivalent
  • Customer service experience.
  • Typing, filing, telephone skills
  • Basic Microsoft application basic proficiency
  • Excellent Customer Service skills
  • PREFERRED QUALIFICATIONS:
  • Basic knowledge of medical terminology, ICD-10 and CPT codes Other skills/knowledge
  • Electronic Medical Record experience

Responsibilities

  • The Front Office Assistant provides exceptional customer services throughout their interaction with patients, families and their support systems.
  • They are the face of the office and their interaction with the patient/family is important in creating a patient-first environment.
  • This creates an excellent first impression of OSF’s services to patients, families and other external customers over the phone or in person.
  • Performs a variety of reception/clerical duties in a medical practice front office and adheres to department guidelines for scheduling and registration.
  • Works collaboratively with patients, providers, office staff and insurance companies to ensure that patient needs are met.
  • Communicates with insurance companies to determine patient benefits, completes prior-authorizations, and is responsible for incoming and outgoing patient calls, co-pay collection, appointment and procedure scheduling for patients.

FAQs

What is the pay for the Front Office Assistant Flex position?

The pay for this position is $17.14 per hour.

What are the primary responsibilities of the Front Office Assistant?

The primary responsibilities include providing exceptional customer service, performing reception and clerical duties, scheduling and registering patients, and communicating with insurance companies.

What qualifications are required for this position?

Required qualifications include a high school diploma or GED equivalent, customer service experience, typing and filing skills, telephone skills, basic proficiency in Microsoft applications, and excellent customer service skills.

Are there any preferred qualifications for this job?

Yes, preferred qualifications include basic knowledge of medical terminology, ICD-10 and CPT codes, and experience with Electronic Medical Records.

Is experience in the medical field necessary for this role?

While not required, basic knowledge of medical terminology and experience with Electronic Medical Records are preferred qualifications.

What skills are essential for success in this position?

Essential skills include strong customer service abilities, communication skills, proficiency in typing and filing, and basic knowledge of Microsoft applications.

Does the position involve direct interaction with patients?

Yes, the Front Office Assistant will interact directly with patients, families, and external customers, providing a patient-first environment.

Is this position eligible for overtime?

The specific details regarding overtime eligibility would be subject to company policy and should be clarified with HR.

What type of work environment can I expect as a Front Office Assistant?

You can expect a fast-paced medical office environment where you will work collaboratively with patients, providers, and office staff.

How do I apply for this position?

To apply for this position, please visit the OSF HealthCare careers page or follow the application instructions provided in the job listing.

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OSF HealthCare

Serving with the greatest care and love.

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

OSF HealthCare is an integrated health system owned and operated by The Sisters of the Third Order of St. Francis, headquartered in Peoria, Illinois. OSF HealthCare has 16 hospitals – 10 acute care, five critical access, one transitional care - with 2,131 licensed beds throughout Illinois and Michigan. OSF employs nearly 24,000 Mission Partners across 150+ locations; has two colleges of nursing; operates OSF Home Care Services, an extensive network of home health and hospice services; owns Pointcore, Inc., comprised of health care-related businesses; OSF HealthCare Foundation, the philanthropic arm for the organization; and OSF Ventures, which provides investment capital for promising health care innovation startups. In 2020, OSF OnCall was established, a digital health operating unit, including a hospital-at-home. OSF OnCall delivers care and services when, where and how patients prefer to receive them. OSF HealthCare has been recognized by Fortune as one of the most innovative companies in the country. OSF HealthCare is an Equal Opportunity Employer (EOE).