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Front Office Supervisor (m/f/d)

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Marriott International

Nov 26, 2024

Applications are closed

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Munich

Requirements

  • You already have at least 2 years of experience as a front office employee in an upscale hotel
  • You want more responsibility and have already gained experience in managing a shift
  • Your creativity and willingness to implement your ideas is accompanied by your great sense of what guests want
  • Your strong awareness of quality and your high standards show in everything you do
  • You are a communication talent with very good German and English skills
  • Your winning appearance, your can-do attitude and hands-on mentality are a natural part of your personality
  • Your professionalism paired with your self-confident appearance and charm inspire our guests every day

Responsibilities

  • You manage the shift procedures and keep the overview at the reception desk
  • Check-in and check-out are easy for you
  • You control the compliance with the processes, support the team and optimize the processes in consultation with the FO management
  • You train new employees and trainees
  • You take over your own projects
  • You are always thinking of new ways to inspire our guests - always keeping an eye on the overall hotel goals, brand standards and revenue targets
  • You are responsible for the smooth stay of our guests - from the moment of arrival to departure and beyond.
  • You are no stranger to social media and regularly provide content for our marketing team.

FAQs

What are the language requirements for this position?

German language skills are mandatory for this position.

Is a work permit required for this job?

Yes, a work permit for the EU/Germany is mandatory.

What are the core responsibilities of a Front Office Supervisor?

The core responsibilities include managing shift procedures, facilitating check-in and check-out, training new employees, overseeing compliance with processes, and ensuring a smooth guest experience.

How many years of experience are required for this position?

A minimum of 2 years of experience as a front office employee in an upscale hotel is required.

What type of hotel does this position offer opportunities within?

This position is within the Munich Marriott Hotel City West, part of the prestigious Marriott International portfolio.

Are there additional benefits for working on public holidays?

Yes, there is a 20% extra pay for work done on public holidays.

Is training provided for new employees?

Yes, the Front Office Supervisor will be responsible for training new employees and trainees.

What kind of work environment can I expect?

You can expect a dynamic and lively work environment where creativity, quality, and guest satisfaction are prioritized.

What are the opportunities for career development?

There are innovative training concepts and career opportunities within an international company, allowing for professional growth.

Are there any health benefits provided?

Yes, comprehensive company medical care is provided to employees as a priority.

How does the company celebrate employee achievements?

The company celebrates employee achievements through team outings, employee celebrations, and other events.

What does the job offer in terms of remuneration?

The position offers attractive, above-tariff remuneration along with various benefits and allowances.

Can family members benefit from employee travel discounts?

Yes, family members can also enjoy great employee travel conditions at Marriott hotels.

Is there any support for retirement provision?

Yes, the company offers to pay 20% as an employer's contribution on top of the regular Hogarente if you convert your own remuneration.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.