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Full-Time Operations Associate - New Bond Street

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
  • London

AI generated summary

  • You need strong communication, customer service skills, Excel expertise, accuracy, proactivity, problem-solving abilities, and teamwork. Availability for full-time work is essential.
  • You will manage client shipments, ensure order accuracy, support sales and customer service, track performance, and contribute to team discussions while maintaining confidentiality and exceeding service standards.

Requirements

  • Strong communication and interpersonal skills
  • Customer service oriented
  • Expertise in Excel
  • High level of accuracy and attention to detail
  • Proactive and sense of initiative
  • Problem-solving skills
  • Strong Team player
  • Must be able to work full time (40 hours per week Monday-Sunday)

Responsibilities

  • Arrange all client shipments respecting timelines including tracking for audit purposes
  • Ensure all order accuracy
  • Follow procedure step by step in regard to consignment (pick, pack, send)
  • Tracking of Press pulls
  • Follow all department procedures accurately
  • Be a link between the operational and sales team
  • Promote RS services across the boutique
  • Back of house department support
  • Ensure accurate performance tracking
  • Support with Customer Service process
  • Support with development of Business getters
  • Support with After Sales Service
  • Ensure all clients receive the highest standards of customer service
  • Act as an ambassador for CDM supporting the store to meet its targets
  • Treat all customer data with the upmost confidentiality and sensitivity
  • Attend team meetings and make a positive contribution to discussion
  • Support where required in supporting the team to maximise the department/boutique’s performance
  • Carry out any additional duties as directed by the Management Team

FAQs

What is the job title for this position?

The job title is Full-Time Operations Associate.

Where is the location of the job?

The job is located in the New Bond Street boutique.

What are the core responsibilities of the Operations Associate?

The core responsibilities include customer service, managing client deliveries, supporting business getters, and assisting with omni-channel operations.

Is this position full-time or part-time?

This position is full-time, requiring 40 hours of work per week.

What are the working days for this position?

The working days for this position are Monday to Sunday.

What skills are required for this position?

Required skills include strong communication and interpersonal skills, customer service orientation, expertise in Excel, attention to detail, proactivity, problem-solving skills, and being a strong team player.

Will the Operations Associate be responsible for client shipments?

Yes, the Operations Associate will be responsible for arranging all client shipments and ensuring order accuracy.

What kind of customer service standards are expected in this role?

The Operations Associate is expected to ensure that all clients receive the highest standards of customer service.

Is there an opportunity for the Operations Associate to attend team meetings?

Yes, the Operations Associate is expected to attend team meetings and positively contribute to discussions.

Will the Operations Associate work closely with other teams?

Yes, the Operations Associate will be a link between the operational and sales teams, supporting collaboration between departments.

"Whatever you do,for work or play, do it with passion!" - Monsieur Christian Dior.

Fashion & Arts
Industry
5001-10,000
Employees
1947
Founded Year

Mission & Purpose

Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. His visionary spirit never ceased to make Clients all over the world feel more beautiful, an inspiration for his successors to this day. Christian Dior Couture, the House of Dreams, is recognized for its French heritage & vibrant culture sublimating its unique Savoir-faire and Creativity through empowering "metiers d’art”. Our Maison is a destination for sustainable growth & success where we shape the future of our Talents in a positive, authentic & generous environment. We bloom & deliver excellence with passion, determination, courage & optimism to offer meaningful & daring codes. Rich in exceptional heritage, with a community of more than 12000 talents, our House embodies Christian Dior’s “House of Talents” today more than ever.