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Full-Time Operations Associate - Selfridges, London

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Christian Dior Couture

Jul 2

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Hospitality & Retail
  • London

AI generated summary

  • You need strong communication, customer service skills, Excel expertise, attention to detail, problem-solving abilities, a proactive attitude, and must be a team player, available full-time.
  • You will manage client shipments, ensure order accuracy, support sales and customer service, track performance, and uphold high standards while assisting the team to maximize boutique performance.

Requirements

  • Strong communication and interpersonal skills.
  • Customer service oriented.
  • Expertise in Excel.
  • High level of accuracy and attention to detail.
  • Proactive and sense of initiative.
  • Problem-solving skills.
  • Strong Team player.
  • Must be able to work full time (40 hours per week Monday-Sunday)

Responsibilities

  • Arrange all client shipments respecting timelines including tracking for audit purposes.
  • Ensure all order accuracy.
  • Follow procedure step by step in regard to consignment (pick, pack, send).
  • Tracking of Press pulls.
  • Follow all department procedures accurately.
  • Be a link between the operational and sales team.
  • Promote RS services across the boutique.
  • Back of house department support.
  • Ensure accurate performance tracking.
  • Support with Customer Service process.
  • Support with development of Business getters.
  • Support with After Sales Service.
  • Ensure all clients receive the highest standards of customer service.
  • Act as an ambassador for CDM supporting the store to meet its targets.
  • Treat all customer data with the upmost confidentiality and sensitivity.
  • Attend team meetings and make a positive contribution to discussion.
  • Support where required in supporting the team to maximise the department/boutique’s performance.
  • Carry out any additional duties as directed by the Management Team.

FAQs

What is the job title for this position?

The job title is Full-Time Operations Associate.

Where is this position located?

This position is located at Selfridges in London.

What are the primary responsibilities of an Operations Associate?

The primary responsibilities include arranging client shipments, ensuring order accuracy, tracking performance, supporting customer service processes, and acting as a link between the operational and sales teams.

What skills are required for this position?

Strong communication and interpersonal skills, customer service orientation, expertise in Excel, attention to detail, problem-solving skills, and being a proactive team player are required.

What are the working hours for this role?

The working hours for this role are full-time, 40 hours per week, Monday to Sunday.

Is experience in customer service necessary for this role?

Yes, a customer service-oriented mindset is essential for this role.

Will I be required to handle customer data?

Yes, you will need to treat all customer data with the utmost confidentiality and sensitivity.

Is there a possibility for career development within the role?

Yes, the role includes support with the development of business getters and after-sales service, which can provide opportunities for career growth.

Are there team meetings involved in this position?

Yes, attending team meetings and contributing positively to discussions is a part of the role.

What should I do if I have additional questions about the role?

If you have additional questions, you can reach out to the Management Team for further information.

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Christian Dior Couture

"Whatever you do,for work or play, do it with passion!" - Monsieur Christian Dior.

Fashion & Arts
Industry
5001-10,000
Employees
1947
Founded Year

Mission & Purpose

Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. His visionary spirit never ceased to make Clients all over the world feel more beautiful, an inspiration for his successors to this day. Christian Dior Couture, the House of Dreams, is recognized for its French heritage & vibrant culture sublimating its unique Savoir-faire and Creativity through empowering "metiers d’art”. Our Maison is a destination for sustainable growth & success where we shape the future of our Talents in a positive, authentic & generous environment. We bloom & deliver excellence with passion, determination, courage & optimism to offer meaningful & daring codes. Rich in exceptional heritage, with a community of more than 12000 talents, our House embodies Christian Dior’s “House of Talents” today more than ever.