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Full Time - Sales Specialist - Millwork - Day

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Lowe's Companies, Inc.

6d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Thomasville

AI generated summary

  • You need a high school diploma, 1 year in sales/customer service, ability to lift 25lbs, experience with sales orders and designing products, and bilingual skills preferred.
  • You will provide customer service, manage orders and installations, monitor inventory, conduct price reviews, assist at checkouts, and train associates while ensuring project completion.

Requirements

  • High School Diploma or GED
  • 1 year experience in customer-facing sales or 6 months of Lowe’s retail experience (Or 3 years of external experience in customer-facing sales or 18 months of Lowe’s retail experience if education requirement is not met)
  • 1 year of experience in sales or customer service in a sales environment with required sales goals or metrics
  • Able to Read, write, and perform basic arithmetic (addition and subtraction)
  • Able to stand and sit for prolonged periods
  • Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation
  • Obtain sales-related licensure or registration if required by law in your state (Lowe's will support and fund this requirement)
  • 1 year of experience in completing customer sales orders
  • 1 Year Experience promoting product related services and plans such as installation, delivery, credit financing, or extended protection plan
  • 2 years of experience designing customized products for customers using 20/20 or Computer-Aided Design System
  • Professional certification related to the department being considered
  • Bi-lingual skills

Responsibilities

  • Provide SMART customer service by seeking out customers to understand their needs, answer questions, and communicate the advantages of Lowe's products and services
  • Serve as a point of contact for customers and vendors within your department, providing project estimates, scheduling installer visits, processing and tracking customer orders/installations, and following up to ensure project completion
  • If in the Pro Department, focus on external accounts and outside sales and services
  • Monitor inventory levels to support sales, working with vendors and other stores to find merchandise and order replacement stock
  • Perform price reviews by pricing policies and ensure maintenance of pricing and documentation
  • Support all checkout functions, call buttons, departmental pages, or requests for assistance
  • Train associates in the department by conducting on-the-job training on the Sales floor and coaching around development needs
  • Complete other duties as assigned

FAQs

What is the role of a Sales Specialist at Lowe's?

A Sales Specialist at Lowe's is responsible for assisting customers by understanding their project needs, providing product information, and helping them find the right solutions to accomplish their home improvement goals.

What experience is required to apply for this position?

The minimum qualifications include a High School Diploma or GED, 1 year of experience in customer-facing sales, or 6 months of Lowe's retail experience. Alternatively, 3 years of external experience in sales or 18 months of Lowe's retail experience may be accepted if the education requirement isn't met.

What benefits does Lowe's offer to its employees?

Lowe's offers a variety of benefits, including bonus opportunities based on sales performance, multiple health insurance options, a tuition assistance program, a company-matching 401(k), a 10% associate discount, and opportunities to learn new trade skills through the Track to the Trades program.

Is this position primarily in-store or can it involve travel?

This role is primarily in-store; however, it may require occasional travel for meetings, training, or to support neighboring stores.

What are the working conditions like at Lowe's?

Working conditions can vary by location and may include exposure to both inside and outside weather conditions, including varying climates. Associates may also experience noise and may need to lift weights according to lifting guidelines.

Are bilingual skills preferred for this position?

Yes, bilingual skills are preferred and can be beneficial in serving a diverse customer base.

What support does Lowe's provide for career development?

Lowe's supports career development through various programs, including a tuition assistance program for education, on-the-job training, and a structured track to learn new trade skills.

Will I need to lift heavy items in this role?

Yes, associates must be able to lift a minimum of 25 lbs unassisted and may need to lift over 25 lbs with or without accommodation. Proper lifting techniques and equipment are encouraged.

Can I apply for this position if I have no experience in sales?

While sales experience is preferred, individuals who have gained retail experience at Lowe's may still be eligible to apply. Experience in other retail or customer service positions can also be valuable.

Is there an age requirement to apply for this job?

Applicants must be at least 18 years old to apply for this position.

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Lowe's Companies, Inc.

Do it right for less. Start with Lowe's.

Retail & Consumer Goods
Industry
10,001+
Employees
1921
Founded Year

Mission & Purpose

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 20 million customers a week in the United States. Lowe’s and its related businesses operate or service more than 2,200 home improvement and hardware stores and employ over 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts.