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Full Time - Sales Specialist - ProServices - Day

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Lowe's Companies, Inc.

15d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Murray

AI generated summary

  • You must have a high school diploma, 1-2 years of sales and customer service experience, ability to lift 25lbs, tech-savvy, flexible schedule, and possibly bi-lingual skills.
  • You will assist Pro customers in product selection, ordering, and delivery while building relationships, promoting rewards programs, and cross-training in-store for enhanced service.

Requirements

  • Hold a high school diploma or equivalent.
  • 1-2 years Sales experience with ability to identify and sell products based on customer needs
  • 1-2 years Experience providing customer service with an understanding of identifying and resolving customer issues, assisting customers with locating products, greeting customers, answering phones, building relationships with customers, and thanking customers for their business
  • Be able to sit, bend, stand, move around the store, and lift items of up to 25lbs. unassisted.
  • Be available to work a variety of shifts, including nights and weekends.
  • Be able to use common retail technology, such as smart phones and tablets.
  • Obtain sales-related licensure or registration if required by law in your state
  • 1-2 years of experience in sales or customer service in a sales environment with required sales goals or metrics
  • 1-2 years experience entering and submitting customer sales orders, including special sales orders
  • Professional certification related to the department being considered
  • Bi-lingual skills

Responsibilities

  • Understand the Pro business to understand customer needs and assist in locating, demonstrating, selecting, quoting, and ordering merchandise.
  • Work with Lowe's Pro Supply to order products through the Fulfillment and Delivery network to service the customer.
  • Communicate information to customers regarding all the Service, Brand and Value benefits of using the Fulfillment and Delivery network with Lowe's Pro Supply.
  • Prospect and utilize CRM (Customer Relationship Management) to build customer relationships and streamline processes, to improve customer service, increase sales, and increase visibility to the service that Lowe's Pro Supply can provide.
  • Offer and assist to sign up for MVPs Pro rewards and partnership program and promote Pro Credit solutions and the Pro wallet.
  • Communicate information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs.
  • Cross-functionally train in other areas of the store to help deliver the best customer service as well as learn what Pros are buying across the store.
  • Complete other duties as assigned.

FAQs

What is the role of a Pro Sales Specialist at Lowe's?

The Pro Sales Specialist acts as a guide and consultant for Pro customers, helping them find the materials and supplies necessary for their projects while providing exceptional customer service.

What qualifications are required for this position?

A high school diploma or equivalent, 1-2 years of sales experience, 1-2 years of customer service experience, availability to work flexible shifts, and the ability to lift items up to 25 lbs unassisted are required.

Are there opportunities for career growth in this role?

Yes, Lowe's offers a variety of educational opportunities, including a tuition assistance program, and encourages associates to explore career advancement.

Is prior experience in sales necessary?

While 1-2 years of sales experience is preferred, we also value customer service experience that demonstrates the ability to identify and assist customers with their needs.

What are the working conditions like for this position?

Working conditions might vary by location and may include exposure to inside and outside weather conditions, varying climates, and constant or intermittent noise.

Do we support part-time positions?

Yes, Lowe's offers flexibility in scheduling, allowing associates to explore part-time positions or establish a more permanent role with growth potential.

Is there a bonus opportunity for sales performance?

Yes, associates can earn additional bonuses based on their sales performance.

Are bilingual skills preferred for this role?

Yes, bilingual skills are preferred and are an asset in serving our diverse customer base.

What is the starting pay for a Pro Sales Specialist?

The starting rate of pay may vary based on factors such as position, location, education, training, and experience.

What benefits does Lowe's offer its associates?

Lowe's provides multiple health insurance options, a company-matching 401(k), optional Employee Stock Purchase Program, a 10% associate discount, and educational opportunities through the tuition assistance program.

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Lowe's Companies, Inc.

Do it right for less. Start with Lowe's.

Retail & Consumer Goods
Industry
10,001+
Employees
1921
Founded Year

Mission & Purpose

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 20 million customers a week in the United States. Lowe’s and its related businesses operate or service more than 2,200 home improvement and hardware stores and employ over 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts.