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Full Time - Sales Specialist - ProServices - Day

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Lowe's Companies, Inc.

May 11

Applications are closed

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Auburn, +1

Requirements

  • Hold a high school diploma or equivalent.
  • 1-2 years Sales experience with ability to identify and sell products based on customer needs
  • 1-2 years Experience providing customer service with an understanding of identifying and resolving customer issues, assisting customers with locating products, greeting customers, answering phones, building relationships with customers, and thanking customers for their business
  • Be able to sit, bend, stand, move around the store, and lift items of up to 25lbs. unassisted.
  • Be available to work a variety of shifts, including nights and weekends.
  • Be able to use common retail technology, such as smart phones and tablets.
  • Obtain sales-related licensure or registration if required by law in your state
  • 1-2 years of experience in sales or customer service in a sales environment with required sales goals or metrics
  • 1-2 years experience entering and submitting customer sales orders, including special sales orders
  • Professional certification related to the department being considered
  • Bi-lingual skills

Responsibilities

  • Understand the Pro business to understand customer needs and assist in locating, demonstrating, selecting, quoting, and ordering merchandise.
  • Work with Lowe's Pro Supply to order products through the Fulfillment and Delivery network to service the customer.
  • Communicate information to customers regarding all the Service, Brand and Value benefits of using the Fulfillment and Delivery network with Lowe's Pro Supply.
  • Prospect and utilize CRM (Customer Relationship Management) to build customer relationships and streamline processes, to improve customer service, increase sales, and increase visibility to the service that Lowe's Pro Supply can provide.
  • Offer and assist to sign up for MVPs Pro rewards and partnership program and promote Pro Credit solutions and the Pro wallet.
  • Communicate information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs.
  • Cross-functionally train in other areas of the store to help deliver the best customer service as well as learn what Pros are buying across the store.
  • Complete other duties as assigned.

FAQs

What is the role of a Pro Sales Specialist at Lowe's?

As a Pro Sales Specialist, you will guide and consult with Pro customers to help them find the materials and supplies they need for their projects, providing exceptional sales expertise and customer service.

What qualifications are required for this position?

The minimum qualifications include a high school diploma or equivalent, 1-2 years of sales experience, and experience in providing customer service while resolving customer issues.

What are the key responsibilities of a Pro Sales Specialist?

Key responsibilities include understanding the Pro business needs, assisting in locating and ordering products, communicating benefits of Lowe’s Pro Supply services, prospecting using CRM, and offering Pro rewards and credit solutions.

Are there any preferred qualifications for this role?

Yes, preferred qualifications include 1-2 years of experience in a sales environment with sales goals, experience with customer sales orders, professional certification related to the department, and bilingual skills.

What is the pay range for this position?

The pay range is between $20.00 - $22.40 per hour, with starting rates varying based on factors such as position offered, location, education, training, and experience.

What kind of benefits does Lowe's offer?

Lowe's offers a range of benefits including health, dental, and vision insurance, paid time off, 401(k) with company match, tuition assistance, employee discounts, and various wellness programs.

Do I need to work weekends?

Yes, you need to be available to work a variety of shifts, including nights and weekends.

What is the work environment like for a Pro Sales Specialist?

The role involves active movement throughout the store or garden center, working in varying environmental conditions both indoors and outdoors, with exposure to different weather and noise levels.

Is there any travel required for this position?

This role does not require regular travel, but occasional travel may be needed for meetings, training, or support at neighboring stores.

How does Lowe's support employee growth and development?

Lowe's supports employee growth through educational opportunities, a tuition assistance program, a Track to the Trades program, and various training initiatives to develop skills.

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Lowe's Companies, Inc.

Do it right for less. Start with Lowe's.

Retail & Consumer Goods
Industry
10,001+
Employees
1921
Founded Year

Mission & Purpose

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 20 million customers a week in the United States. Lowe’s and its related businesses operate or service more than 2,200 home improvement and hardware stores and employ over 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts.