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Full Time Sales Supervisor Quaker Bridge

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Michael Kors

3mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Lawrenceville
  • Quick Apply

AI generated summary

  • You need 2-4 years of retail experience, a professional image, strong sales skills, problem-solving abilities, and knowledge of merchandise trends. Must train staff and maintain store standards.
  • You will drive sales, train staff, ensure excellent customer service, maintain store visuals, manage inventory, resolve client issues, and uphold brand standards daily.

Requirements

  • Minimum of 2-4 years specialty retail experience.
  • Ensure image and grooming standards are professional and reflective of the brand image, at all times.
  • Adhere to work schedule, inclusive of time and attendance.
  • Support and assist in follow-up for all training programs and seminars.
  • Meet personal and store sales goals.
  • Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales.
  • Utilize elevated levels of sales and service to maximize sales performance.
  • Demonstrate an in-depth knowledge of the merchandise.
  • After closing a sale, monitor all details including: shipping, alterations (if applicable), and special requests to ensure customer satisfaction.
  • Ensure all sales related policies and procedures are maintained.
  • Maintain a keen interest in the fashion industry and market trends.
  • Support and encourage staff to provide the highest level of customer service.
  • Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books.
  • Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction.
  • Assist sales associates with various customer service issues (i.e. dissatisfied customer, returns, defective merchandise).
  • Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management.
  • Assist in the training of sales staff in all areas of appropriate register usage and maintenance.
  • Understand and properly execute all management register functions.
  • Assist in all areas of stock, shipping, receiving protocol/policies, procedures, and all shipping/receiving related paperwork.
  • Participate in inventories.
  • Ensure the selling floor is neat, organized, stocked and reflects the correct visual image at all times.
  • Assist in the implementation and maintenance of all merchandising/ visual directives.
  • Ensure deliveries are properly processed in a timely manner.
  • Identify product concerns in a timely manner.
  • Communicate inventory needs to support the business goal.
  • Only applicable for Offsite drivers: Responsible for driving product to and from the Offsite location on an as needed basis.

Responsibilities

  • Meet personal and store sales goals
  • Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales
  • Utilize elevated levels of sales and service to maximize sales performance
  • Demonstrate an in-depth knowledge of the merchandise
  • After closing a sale, monitor all details including: shipping, alterations (if applicable), and special requests to ensure customer satisfaction
  • Ensure all sales related policies and procedures are maintained
  • Maintain a keen interest in the fashion industry and market trends
  • Support and encourage staff to provide the highest level of customer service
  • Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books
  • Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction
  • Assist sales associates with various customer service issues (i.e. dissatisfied customer, returns, defective merchandise)
  • Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management
  • Assist in the training of sales staff in all areas of appropriate register usage and maintenance
  • Understand and properly execute all management register functions
  • Assist in all areas of stock, shipping, receiving protocol/policies, procedures, and all shipping/receiving related paperwork
  • Participate in inventories
  • Only applicable for Offsite drivers: Responsible for driving product to and from the Offsite location on an as needed basis
  • Ensure the selling floor is neat, organized, stocked and reflects the correct visual image at all times
  • Assist in the implementation and maintenance of all merchandising/ visual directives
  • Ensure deliveries are properly processed in a timely manner
  • Identify product concerns in a timely manner
  • Communicate inventory needs to support the business goal
  • Ensure image and grooming standards are professional and reflective of the brand image, at all times
  • Adhere to work schedule, inclusive of time and attendance
  • Support and assist in follow-up for all training programs and seminars

FAQs

What is the job title for this position?

The job title is Full Time Sales Supervisor at Quaker Bridge.

What are the primary responsibilities of the Sales Supervisor?

The primary responsibilities include achieving personal and store sales goals, developing lasting client relationships, supervising and guiding staff, and maintaining high customer service standards.

How many years of experience are required for this role?

A minimum of 2-4 years of specialty retail experience is required.

Who does the Sales Supervisor report to?

The Sales Supervisor reports to the Store Manager or Assistant Store Manager.

What are the main areas of focus for this role?

The main areas of focus are sales generation, customer service, operations, merchandising/visual, and human resources.

Is there potential for growth in this position?

Yes, the role offers opportunities for growth within the company as you develop your skills and contribute to store success.

What is the compensation range for this position?

The compensation range for this position varies from the local minimum wage up to $24.00 USD, depending on role requirements, skill set, and years of experience.

Does the company offer equal employment opportunities?

Yes, the company is an Equal Opportunity Employer and does not unlawfully discriminate based on protected categories.

What should I do if I require an accommodation during the interview process?

If you require a reasonable accommodation for the interview or application process, you should contact the Talent Acquisition team at CapriTalentAcquisition@CapriHoldings.com.

Is there a dress code for this position?

Yes, you are expected to adhere to professional image and grooming standards that reflect the brand image at all times.

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Michael Kors

#TeamKors #KorsCareers

Fashion & Arts
Industry
10,001+
Employees
1981
Founded Year

Mission & Purpose

Michael Kors is a world-renowned, award-winning designer of luxury accessories and ready-to-wear. His namesake company, established in 1981, currently produces a range of products under Michael Kors Collection, MICHAEL Michael Kors, and Michael Kors Mens, including accessories, ready-to-wear, footwear, wearable technology, watches, jewelry, and a full line of fragrance products. Michael Kors stores are operated in the most prestigious cities in the world, including New York, Los Angeles, Chicago, London, Milan, Paris, Munich, Dubai, Seoul, Tokyo, Hong Kong, Shanghai, and Rio de Janeiro. In addition, Michael Kors operates digital flagships across North America, Europe, and Asia, offering customers a seamless omnichannel experience. At the center of it all, is a designer who has created an enduring and iconic luxury lifestyle empire with a distinctive point of view and global reach. Michael Kors has a sharp focus on providing his customers with accessories and clothes that are consistently polished, chic, relaxed, and glamorous. Kors has also been the recipient of numerous industry awards and accolades within the fashion industry, been honored for his philanthropy, and earned the respect and affection of millions. The fashion designer also focuses on giving back. For more than 25 years he has been a passionate supporter of God’s Love We Deliver, a New York-based non-profit organization that cooks and delivers nutritious meals to people living with serious illnesses in and around New York City. Continuing his philanthropic efforts, in 2013 Michael Kors launched “Watch Hunger Stop,” partnering with the United Nations World Food Programme (WFP) to help fight world hunger. Proceeds from annual special-edition products, as well as from other targeted initiatives, help provide food to children through WFP’s school meals program. To date, Michael Kors has helped WFP deliver over twenty five million meals (and counting) to hungry children.

Benefits

  • Health

    Medical, vision and dental insurance. Short- and long-term disability

  • Time Away

    Competitive time off, including vacation, personal and sick days. Paid parental leave.

  • Growth & Wellness

    Classroom and online learning opportunities for professional and leadership development. Employee wellness initiatives.

  • Financial Planning

    Health and commuter spending accounts. Life insurance.