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FY25 USI Audit Services | EH | Product owner

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Deloitte

Jan 22, 2025

  • Job
    Full-time
    Mid Level
  • IT & Cybersecurity
    Product
  • Hyderabad, +1

AI generated summary

  • You should have 3+ years in agile support, strong analytical skills, attention to detail, excellent communication, and the ability to work collaboratively across teams. Audit knowledge is a plus.
  • You will manage production support backlogs, lead emergency calls, communicate updates, resolve impediments, assist with deployments, and collaborate with teams to ensure platform readiness and stakeholder satisfaction.

Requirements

  • Ability to provide product support and execute product testing methodologies.
  • Passion for technology, identifying issues and problem solving.
  • Process-oriented mindset, with ability to create, document, perform, and continually improve how team goals are achieved.
  • Excellent verbal and written communication skills in English.
  • Ability to work cross-functionally with team members of varied backgrounds (e.g., business, product, development, testing)
  • Ability to build professional relationships, demonstrate a spirit of collaboration, and provide a flexible approach to work.
  • Minimum of 3+ years of experience in handling production or support activities in an agile environment.
  • Excellent interpersonal and organizational skills.
  • High degree of self-confidence, poise, maturity, discretion, and diplomacy.
  • Meticulous attention to detail and quality.
  • Strong analytical, problem-solving, critical thinking, research, and presentation skills.
  • Knowledge of the audit service delivery process is a plus.
  • Self-starter who identifies opportunities to provide services to the team in partnership with their management.

Responsibilities

  • Ensure the overall support operations are effective and efficient by aligning closely with the development and delivery team.
  • Manage and prioritize the work items within the specific pod’s Production Support backlog.
  • Leads business efforts during emergency situation calls.
  • Maintain ongoing communications with key stakeholders and ensures high stakeholder satisfaction.
  • Regularly communicate updates from production support with leadership and practitioners as necessary.
  • Discuss impediments and issues with Platform Support Team (Technology Support and POD Senior PO’s).
  • Assist in resolving impediments related to the Production Support Team.
  • Collaborate with the Development team and DevOps to ensure effective usage of proactive monitoring practices in support.
  • Lead the Product Team in developing processes to address escalated issues (usually in the form of tickets) on various Omnia functionalities to meet the engagement team's business needs.
  • Develops and manages LSI/Blast radius/Health check/Analysis user stories.
  • Weigh the benefits of short-term (Data fixes) vs. long-term fixes(Code fix).
  • Provides guidance to the tech support team in drafting Knowledge Base (KB) articles.
  • Participate in end-to-end (E2E) testing of vNext versions of Omnia.
  • Responsible for carrying out deployments across the program.
  • Perform pre-deployment (stage) and post-deployment (production) validation.
  • Provide stage and production sign-offs following release deployments (22852 sign-offs).
  • Available to work for a few hours during deployment on weekends.
  • Collaborate with the automation team to design and monitor BAT (Business Acceptance Testing) and PAT (Platform Availability Testing) suites, ensuring platform readiness on a daily basis.
  • Facilitates ongoing collaborations with teams/groups/areas adjacent to the support process across different time zones.

FAQs

What is the main responsibility of the Omnia Business Support Product Owner?

The main responsibility is to ensure the ongoing stable and reliable operation of Omnia, managing production support and collaborating with various teams to address issues and improve processes.

Is experience in an agile environment required for this position?

Yes, a minimum of 3+ years of experience in handling production or support activities in an agile environment is required.

What are the expectations regarding communication with stakeholders?

The Product Owner is expected to maintain ongoing communications with key stakeholders and ensure high stakeholder satisfaction.

Will I need to participate in deployment activities?

Yes, the Product Owner is responsible for carrying out deployments across the program, including pre-deployment and post-deployment validations.

Are there any preferred skills or experiences for this role?

Yes, preferred skills include excellent interpersonal and organizational skills, strong analytical and problem-solving abilities, and knowledge of the audit service delivery process.

What kind of teams will the Product Owner collaborate with?

The Product Owner will collaborate with development teams, DevOps, automation teams, the Platform Support Team, and other groups across different time zones.

Are there specific working hours required for this role?

Yes, the Product Owner must be available to work for a few hours during deployments on weekends.

What personal qualities are valuable for this position?

Personal qualities such as a spirit of collaboration, flexibility in work approach, meticulous attention to detail, and self-confidence are valuable for this role.

Is there a focus on continuous improvement in this role?

Yes, the position encourages a process-oriented mindset, with an emphasis on creating, documenting, performing, and continually improving how team goals are achieved.

What professional development opportunities are available?

Deloitte offers a variety of professional development opportunities, including on-the-job learning experiences, formal development programs, and mentorship to help employees grow throughout their careers.

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Deloitte

Consulting
Industry
10,001+
Employees
1845
Founded Year

Mission & Purpose

Deloitte, as one of the Big 4 global professional services firms, offers a comprehensive range of services including audit, tax, consulting, and advisory solutions to clients worldwide. Their ultimate mission is to deliver exceptional value to their clients by helping them navigate complex challenges, achieve sustainable growth, and stay ahead in an ever-changing business landscape. Deloitte's purpose lies in making an impact that matters and contributing to the success and well-being of their clients, people, and communities. With a team of skilled professionals and a commitment to innovation and collaboration, Deloitte strives to shape the future of business and create positive, lasting outcomes for their stakeholders.

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  • Lead the way

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  • Serve with integrity

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  • Take care of each other

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  • Foster inclusion

    We are at our best when we foster an inclusive culture and embrace diversity in all forms. We know this attracts top talent, enables innovation, and helps deliver well-rounded client solutions.

  • Collaborate for measurable impact

    We approach our work with a collaborative mindset, teaming across businesses, geographies, and skills to deliver tangible, measurable, attributable impact.

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