FAQs
What are the primary responsibilities of the General Manager at Hilton Manila?
The primary responsibilities include managing daily hotel operations, providing leadership, driving financial success and guest satisfaction, leading the executive team, enhancing guest experiences, managing the hotel’s budget, ensuring quality assurance, and maintaining strong relationships with hotel owners.
What qualifications are required for the General Manager position?
The ideal candidate should have prior hotel general management experience, strong commercial background, knowledge in driving commercial performance, excellent leadership and interpersonal skills, outstanding communication and negotiation skills, solid financial management understanding, and adaptability to industry changes.
What is the focus of the General Manager in terms of guest experience?
The General Manager is focused on delivering exceptional service, managing operations with attention to detail, monitoring guest feedback for improvements, and ensuring every guest has a memorable experience that makes them want to return.
How does Hilton Manila support its team members?
Hilton Manila fosters a culture of excellence by providing strong leadership, opportunities for team member development, and creating a workplace environment where every team member can thrive and contribute to the property’s goals.
What does the General Manager need to do regarding financial stewardship?
The General Manager is responsible for developing and managing the hotel's budget, forecasting revenue, controlling expenses, evaluating financial performance, and adjusting strategies to meet financial objectives.
Is previous experience in a competitive market important for this role?
Yes, strong knowledge and experience in driving commercial performance in highly competitive markets are important for the General Manager position at Hilton Manila.
What type of hotel is Hilton Manila?
Hilton Manila is a 356-room property located in Newport World Resorts, providing direct access to a casino, performing arts theatre, a movie complex, and various dining and shopping options.
What is Hilton's vision for its team members?
Hilton's vision is to fill the earth with the light and warmth of hospitality, uniting team members to create remarkable hospitality experiences around the world every day.