General Worker - Customer Services Deliveries - Cape Town (Epping)

The Heineken Company

Oct 22, 2024

Applications are closed

Job
Full-time
Senior Level
Customer Relations
Logistics
Cape Town

Requirements

Minimum Grade 12 (Matric) Qualification.
A minimum of 6 months experience in a same/similar position.
Experience in the alcoholic beverages industry is a plus.
Excellent customer service skills.
A valid drivers’ license for a delivery vehicle (Code EC/ PDP).
A commercial driver's license is an added advantage.
Good verbal and written communication skills.
Ability to work independently and as part of a team.
Safe and responsible driving skills.
Ability to operate delivery vehicles and load and unload products.
Physically fit to handle the demands of the position.
The ability to work under pressure and meet tight deadlines.
The ability to work after hours and / or shifts if necessary.
Ability to work flexible hours and to handle multiple deliveries in a fast-paced environment.

Responsibilities

Report any defects, breakages, problems, and all stock shortage findings to the Driver.
Suggest any improvements/innovations to Management which can save the company time or money.
Attend to the accurate loading and off-loading of sprinters.
Ensure that products are correctly packed into sprinters for safe transporting purposes.
Adhere to Quality assurance (identify poor stacking, labelling, and packaging) to minimize breakages and losses.
Handle company products with the necessary care.
Obey instructions given by the Driver / Logistics Controller/Customer Services Supervisor, at all times.
Ensure that loads are secure before a truck leaves the premises for delivery.
Assist with general duties when on site. This includes but is not limited to; inserting a jockey underneath the trailer before it is loaded in the loading bay, hooking up trailers in the yard-to-yard horse for loading, unhooking trailers at loading bay, and sealing loaded trailers for delivery the next day.
Liaise with the Controller or Manager regarding work-related issues.
Attend to general housekeeping as per the designated areas.
Adhere to company health and safety regulations.
Wear Personal Protective Clothing as supplied by the company.
Ensure that vehicles are kept clean at all times when requested by the Driver or Management.
Carry out any ad-hoc tasks as instructed by supervisor.
Ensure that Operational Costs cents per liter cost is contained through continual investigation and improvement of asset utilization.
Follow the organizations policies and procedures and identify opportunities for continuous improvement.

FAQs

What is the job title for this position?

The job title is General Worker - Customer Services Deliveries.

Where is this position located?

This position is located in Cape Town, specifically in Epping.

Who will I report to in this role?

You will report to the Customer Services Supervisor.

What are the key responsibilities of this position?

Key responsibilities include supporting the distribution process, accurately loading and off-loading vehicles, ensuring products are securely packed, reporting defects, and adhering to health and safety regulations.

What qualifications are required for this job?

A minimum Grade 12 (Matric) qualification is required, along with at least 6 months of experience in a similar position. A valid driver's license for a delivery vehicle is also necessary.

Is experience in the alcoholic beverages industry required?

Experience in the alcoholic beverages industry is a plus but not a strict requirement.

What is the working schedule for this role?

The ability to work flexible hours, including after hours and/or shifts if necessary, is required.

What should I do if I have a suggestion for improvement?

You are encouraged to suggest improvements or innovations to Management that can save the company time or money.

Is there a focus on customer service in this role?

Yes, excellent customer service skills are necessary for this position.

How does the company view diversity and inclusion?

The company values inclusion and diversity, actively encouraging individuals from various backgrounds and those with disabilities to apply.

What is the closing date for applications?

The closing date for applications is 25/10/2024.

Are there any specific safety requirements for this job?

Yes, adherence to company health and safety regulations and wearing provided Personal Protective Clothing is mandatory.

The Heineken Company

Join us as we brew more than just quality beers, we brew the Joy of True Togetherness.

Retail & Consumer Goods

Industry

10,001+

Employees

Mission & Purpose

HEINEKEN - the world's most international brewer. It is the leading developer and marketer of premium beer and cider brands. Led by the Heineken® brand, the Group has a portfolio of more than 300 international, regional, local and speciality beers and ciders. We are committed to innovation, long-term brand investment, disciplined sales execution and focused cost management. Through "Brewing a Better World", sustainability is embedded in the business and delivers value for all stakeholders. HEINEKEN has a well-balanced geographic footprint with leadership positions in both developed and developing markets. We employ over 80,000 employees and operate breweries, malteries, cider plants and other production facilities in more than 70 countries.