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Gestionnaire Sinistres indemnisation Responsabilité Civile Générale

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QBE Insurance

Oct 12, 2024

  • Job
    Full-time
    Senior Level
  • Legal
  • Paris
  • Quick Apply

AI generated summary

  • You need a Bac +3 in law/insurance, 8+ years in RC claims, client relations skills, Office proficiency, English fluency, and qualities like autonomy, rigor, organization, adaptability, and strong communication.
  • You will manage and resolve claims efficiently, build trust with insureds, control indemnity costs, support stakeholders, combat fraud, and contribute to team culture and cross-project initiatives.

Requirements

  • Niveau d’étude : Bac +3 minimum en droit et/ou assurance (idéalement en droit des assurances)
  • Expérience professionnelle d’au moins 8 ans sur un poste de gestionnaire sinistres RC
  • Maîtrise de la relation client
  • Maîtrise du pack office (Word, Excel, Outlook)
  • Anglais : lu, écrit, parlé
  • Qualités attendues pour ce poste : Technicité - Autonomie - Rigueur - Organisation - Bonne capacité d’adaptation – Pédagogie – Aisance rédactionnelle et oratoire

Responsibilities

  • Assurer un règlement efficace et proactif des sinistres matériels au sein de l’équipe RCG via une gestion technique d’un portefeuille de dossiers constitués de sinistres amiables et judiciaires comprenant à la fois du Multinational et de la Coassurance
  • Procéder à l’instruction complète des sinistres de l'ouverture au règlement (analyse des garanties et des responsabilités, mandat d’expert et saisine d’avocat, suivi des recours etc.)
  • Instaurer une relation de confiance avec les assurés et contribuer à leur expérience sinistre positive
  • Accompagner humainement et techniquement les assurés ainsi que les courtiers
  • Maîtriser les coûts d'indemnisation : identification et reporting des sinistres à forts enjeux, évaluation et suivi du provisionnement des dossiers, règlement rapide et économique des sinistres etc.
  • Être acteur de la lutte contre la fraude à l’assurance via la détection et le signalement
  • Contribuer au bon fonctionnement du Groupe en participant notamment à des projets transverses
  • Contribuer à une culture d’équipe positive et solidaire

FAQs

What is the job title for this position?

The job title is Gestionnaire Sinistres indemnisation Responsabilité Civile Générale.

What type of employment is offered for this position?

This position offers full-time employment for an employee.

What is the primary focus of the job role?

The primary focus of the job role is to manage a portfolio of general liability claims for a clientele composed solely of businesses and professionals.

What level of education is required for this position?

A minimum education level of Bac +3 in law and/or insurance, ideally in insurance law, is required.

How many years of professional experience are needed for this role?

A minimum of 8 years of professional experience in a claims manager role for liability insurance is needed.

What skills are emphasized for candidates applying for this position?

Candidates should demonstrate technical expertise, autonomy, rigor, organization, adaptability, pedagogy, and strong written and oral communication skills.

Is English proficiency required for this job?

Yes, proficiency in English is required, including reading, writing, and speaking abilities.

What software skills should candidates possess?

Candidates should have a strong command of the Microsoft Office suite, including Word, Excel, and Outlook.

Does this role involve client interaction?

Yes, the role involves mastering client relationships and ensuring a positive claims experience for insured clients and brokers.

What are the objectives regarding claims management in this position?

The objectives include effective and proactive settlement of claims, complete instruction from opening to settlement, and maintaining cost control in indemnification.

Does QBE promote an inclusive work environment?

Yes, QBE is committed to being an equal opportunity employer and complies with equal employment opportunity legislation in each jurisdiction it operates.

Finance
Industry
10,001+
Employees
1886
Founded Year

Mission & Purpose

QBE is an international insurer and reinsurer listed on the Australian Securities Exchange and headquartered in Sydney. We employ around 13,000 people in 27 countries. Leveraging our deep expertise and insights, QBE offers commercial, personal and specialty products and risk management solutions to help people and businesses manage risks, build strength and embrace change to their advantage.