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Global Customer Support Assistant - French Speaking

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Awin Global

Jul 31, 2023

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
  • London

Requirements

  • Fluent French and English (spoken and written)
  • Enthusiastic, committed and an epic amount of tenacity!
  • Excellent customer service skills
  • Ability to see the bigger picture and identify areas of opportunity and risk
  • Committed to growing the service division as quickly as possible, providing friendly and efficient support fast tracking advertisers
  • Seeks ownership and readily accepts accountability
  • Excellent time management and organizational skills to maintain own work flow and meet deadlines
  • Confident and excellent communicator with a keen attention to detail
  • Fast learner and eager to deepen knowledge and understanding
  • Numerate with a good level of knowledge of MS Office packages

Responsibilities

  • As Global Customer Success Assistant you will be responsible for supporting the central Awin Access team with a variety of administrative tasks specifically for the IT market, although not limited to, to help drive performance for this customer segment. A fantastic opportunity to be part of a fast paced and dynamic team who are passionate to help progress the grassroot brands of the future.
  • Managing the Awin Access global new business enquiries queue including approval of applications and answering new business support queries
  • Administering advertiser account creation, helping to monitor and resolve payment queries and conduct programme launch sign-off checks
  • Monitoring delayed integrations with the technical integration team and processing application cancellations
  • Assisting with management of programme upsells such as marketing opportunities
  • Co-ordinating users being added to the lifecycle email campaign, and suggesting new ideas
  • Support with onboarding queries
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Awin Global

Our global affiliate network connects customers with brands in over 180 countries.

Marketing & Advertising
Industry
501-1000
Employees
2000
Founded Year

Mission & Purpose

With twenty years of experience, our network offers a global community of people, technology and business intelligence insights. No matter what type of partner, level of service, or tools your business needs, Awin provides solutions to drive sustainable growth. Part of the Axel Springer and United Internet Groups, with ShareASale and Commission Factory, Awin’s global affiliate network is powered by 15 offices worldwide, over 1,000 employees, 211,000 contributing publishers and 15,200 advertisers. Connecting businesses with customers around the world across the retail, telecommunications, travel and finance verticals, Awin generated €11.1 billion in revenue for its advertisers and €818 million for its publishers in the last financial year. At Awin, we welcome, support and celebrate differences in thinking. Diversity brings great minds to the business, and feeling included keeps people here. We support our people in bringing their background, identity and experiences to work and are committed to staff wellbeing. If you are applying for a job at Awin, and need reasonable accommodation at any point in the application or interview process, please let us know.

Benefits

  • Medical, dental and optical insurance

  • Up to 28 days annual holiday

  • Subsidised Corporate gym membership

  • Cycle to work scheme

  • Flexi-week