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Graduate Customer Success Manager

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Canonical

Oct 29, 2024

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Product
  • Munich
    Remote

Requirements

  • Customer-facing experience
  • An empathetic individual with a natural drive to help others
  • Passion for technology, infrastructure and Ubuntu in particular is a must
  • Excellent presentation skills
  • Strong organisational skills, ability to structure and constantly update documentation
  • A team player capable of interacting with all departments internally
  • We at the Customer Success team strongly appreciate various languages! Therefore, if you possess proficiency (both written and spoken) in Japanese, Korean, Spanish, Portuguese, German, French, or Italian, alongside an excellent command of English, please inform us!

Responsibilities

  • A strong focus on supporting customers by finding solutions to ticket requests.
  • Enrich documentation about problem solving, Q&A, onboarding materials.
  • Drive campaigns targeting multiple customers through digital touch-points and activities.
  • Identify high potential as well as high risk customers from newly onboarded users or customers.
  • Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.
  • Collaborate with Sales and Support in developing and delivering engagement plans that fulfill the customer's objectives.
  • Engage with your portfolio of customers to ensure risk identification.
  • Collect feedback from customers and format them for review by the product team.

FAQs

Do we support remote work?

Yes, this role is based remotely worldwide.

What is the primary focus of the Customer Success Manager role?

The primary focus is on supporting customers by providing solutions to ticket requests and ensuring a positive user experience with Canonical products.

What type of customers will I be engaging with?

You will primarily focus on the Tech segment, including store customers, and engage with a diverse set of users of Canonical products.

Are there opportunities for personal development?

Yes, there is a personal learning and development budget of USD 2,000 per year, along with opportunities to engage in various training programs.

What languages are preferred for applicants?

Proficiency in additional languages such as Japanese, Korean, Spanish, Portuguese, German, French, or Italian, alongside an excellent command of English, is appreciated.

How does Canonical approach work-life balance?

Canonical offers annual holiday leave, as well as maternity and paternity leave, to support work-life balance.

What benefits do employees receive?

Employees receive a range of benefits including a performance-driven annual bonus, recognition rewards, an Employee Assistance Programme, and opportunities to travel for company events.

What kind of experience is required for this role?

Customer-facing experience and a passion for technology, particularly in infrastructure and Ubuntu, are key requirements for this role.

How often is compensation reviewed?

Compensation is revisited annually, and more frequently for graduates and associates, to ensure recognition of outstanding performance.

What does the Customer Success team focus on?

The Customer Success team focuses on reducing risk and churn, facilitating the adoption of new products, and supporting expansion within existing accounts.

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Canonical

Enterprise open source, secured and delivered by the publisher of Ubuntu.

Technology
Industry
501-1000
Employees
2004
Founded Year

Mission & Purpose

Canonical is a technology company known for developing and supporting Ubuntu, a popular open-source operating system. The company focuses on providing reliable, secure, and cost-effective solutions for cloud computing, IoT, and containers. By leveraging open-source technologies, Canonical aims to enable innovation and digital transformation for businesses and developers worldwide. The company is committed to ensuring high performance and scalability, promoting the adoption of open-source software, and fostering a global community of users and contributors.

Benefits

  • Remote working

    Canonical has been a fully distributed organisation since its origin in 2004. Digital collaboration allows us to enjoy our home environment and work with the best in the world in our domain. We meet each other at least twice per year during in-person sprints to nurture cross-team relationships.

  • We build trust

    Zero commute means more time for the things you enjoy. At the same time, we have very high expectations of commitment and independent execution. We invest in people who are self-driven, motivated and highly organised. We take our responsibility for the most critical elements of open infrastructure very seriously, and we are committed to quality in every aspect of our product and services.

  • We engineer excellence

    We aspire to lead on the global stage. There’s no other way to describe it than hard work, hard challenges and hard competition. You will need to show that you can compete in deeply challenging intellectual fields. Your colleagues are aiming for the top, and they depend on you to set the same standard in your area of responsibility. That’s tough but incredibly satisfying. We value those who take ownership of their area and take opportunities to be exceptional.

  • We travel

    We optimise our team structure for time zone overlap. Collaboration and inspiration takes time to fully develop but leadership at Canonical means building cross-team relationships. We nurture those relationships through regular global summits which bring diverse teams or their leaders together. We host these events around the world to discover great places to explore and appreciate in the process. Team events have taken place in Vancouver, Brugge, New York, Budapest, Orlando, Cape Town, Warsaw, Seoul, Paris, Portland, Lyon, London, Toronto and many more.