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Graduate Operations Executive

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Sessions

20d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
  • London
  • Quick Apply

AI generated summary

  • You need a top university degree, excellent communication skills, software proficiency, data system experience, strong organization, resilience, expert English, and UK work rights.
  • You will handle client communications, collaborate with internal teams, report on account performance, provide admin support, use various systems, host meetings, and eventually manage accounts.

Requirements

  • Degree from a top university
  • Excellent customer-facing and communication skills, both written and verbal.
  • Proficiency in software and other relevant tools.
  • Experience working with data systems such as looker or equivalent is preferred.
  • Strong organisational and time-management skills.
  • Resilient and loyal
  • Expert level of English language
  • Right to work in the UK

Responsibilities

  • Customer Communication: The Operations team serves as the escalated point of contact for clients, addressing inquiries, resolving issues, and ensuring client satisfaction. This includes both the internal Sessions’ team and the external client success support team. A 'first line' support team manage more standard frequently asked questions vs the Operations Executives.
  • Team Collaboration: Work closely with internal teams, including sales, marketing, and product to ensure client needs are met and exceeded. This is a large part of the role, applicants must enjoy collaborative working.
  • Forecasting and Reporting: Provide regular reports and updates on account performance and revenue forecasts to senior management using our systems.
  • Administration: Provide administrative support for the 'UK Core' team in many forms.
  • Technology - Use various systems including our own Platform - Serve, Monday.com, Looker to name a few
  • Host Induction & Performance - You will hold introduction meetings with partners as well as monitor their compliance, performance and off boarding.
  • Account Management - Once you are settled in, you will develop towards direct account management.

FAQs

Do we support remote work?

Yes, we offer a hybrid work model allowing up to 2 days of remote work per week.

What is the salary for the Graduate Operations Executive position?

The salary for this position is £32,000, along with bonus and share options.

What are the primary responsibilities of this role?

Primary responsibilities include customer communication, team collaboration, forecasting and reporting, administration, technology usage, host induction and performance monitoring, and account management.

Is experience with data systems required?

Experience with data systems such as Looker or equivalent is preferred.

What are the educational requirements for this position?

A degree from a top university is required.

What types of benefits and perks does Sessions offer?

Benefits include a bonus scheme, share options, hybrid working, generous holiday allowance, healthcare cash plan, employee assistance programme, monthly socials, and more.

What technology will I receive if hired?

You will be provided with an Apple Mac laptop and an Apple iPhone with a company sim.

What career progression opportunities are available?

There are plenty of progression opportunities due to the company's growth, as well as access to a Management & Leadership Programme and support for work-based qualifications and memberships.

What is the company culture like at Sessions?

The company culture is described as agile, ambitious, fun, data-driven, and initiative-focused.

Is there support for mental health and wellbeing?

Yes, there is an Employee Assistance Programme providing support for mental health and legal services, along with a healthcare cash plan scheme.

Are pets allowed in the office?

Yes, the office is dog-friendly, and furry friends are welcome!

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Sessions

Bringing Music to Life.

11-50
Employees

Mission & Purpose

Sessions is a music start-up co-founded by Tim Westergren, co-founder of Pandora. Sessions Live, part of the NEXT Music portfolio, is a live video streaming service that connects musicians to a global audience. With Sessions, musicians at any stage can now reach a live global audience that is no longer limited by physical location. Sessions is live in 177 countries and launching careers for talented local musicians everywhere. Using a massively powerful customer acquisition engine along with sophisticated virtual monetization capability and game mechanics, the platform allows a musician to perform and interact live with an infinitely scalable, virtual audience. Our vision is to create a meaningful income for artists by empowering them to create fandom and drive patronage from people who love their music. Sessions is dedicated to building a diverse and inclusive workforce of people who believe in and are passionate about creating the next generation of music content and interactive artistry for and with everyone. We are an equal opportunity employer, we welcome and consider qualified applicants regardless of gender identity, sexual orientation, race, religion, age, national origin, citizenship, pregnancy status, Veteran status, or any other differences.