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Graduate Salesforce Support Consultant

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Reply

Jul 21, 2023

Applications are closed

  • Job
    Full-time
    Entry Level
  • Consulting
    Customer Relations
  • United Kingdom
    Remote

Requirements

  • Minimum 2.1 Bachelors degree in computing, IT or in a business-related field
  • Ability to empathize with customers and provide solutions that meet their needs
  • Experience with customer support software, such as Zendesk or Freshdesk
  • Knowledge of Salesforce platform and its key capabilities is desirable

Responsibilities

  • Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
  • Resolve customer issues and concerns by providing accurate information and solutions
  • Document customer interactions and maintain detailed records of each customer’s issues and resolutions
  • Collaborate with other teams to escalate complex issues and provide the best possible customer experience
  • Continuously improve customer support processes and workflows
  • Stay up-to-date with product and service knowledge
  • Provide feedback to the product development team to help improve our products and services

Reply designs and implements innovative solutions in the areas: Digital Services, Technology and Consulting.

Consulting
Industry
10,001+
Employees
1996
Founded Year

Mission & Purpose

Reply specialises in the design and implementation of solutions based on new communication channels and digital media. As a network of highly specialised companies, Reply defines and develops business models enabled by the new models of big data, cloud computing, digital media and the internet of things. Reply delivers consulting, system integration and digital services to organisations across the telecom and media; industry and services; banking and insurance; and public sectors.