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Graduate Support Engineer - Leeds

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RM plc

Jun 20, 2023

Applications are closed

  • Job
    Full-time
    Entry Level
  • Engineering
  • Leeds

Requirements

  • Our ideal candidate would demonstrate the following behaviours.  
  • Excellent Customer focused, problem solving and time management skills.
  • Excellent communication both verbally and written.
  • Punctual and able to prioritise own workload. 
  • Able to diagnose and troubleshoot issues, asking customers relevant questions to get the issue resolved and knowing when to research and when to escalate.
  • IT Skills (preferrable but not essential as training will be provided) 
  • Basic Operational knowledge of Microsoft 365 and/or Google Workspace
  • ITIL Foundation and Comptia A+ 
  • Use of IT service desk ticketing system g. ServiceNow

Responsibilities

  • Working as part of a wider onsite services IT team, the role provides opportunity for future progression and personal development for self-motivated employees looking to build their career in IT. 
  • Your key responsibilities:
  • To assist the service desk with the delivery of the IT managed support service.
  • Provide school-based users with technical assistance and report service issues in accordance with the service desk policies.
  • Participate in change management process and transition projects.
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RM plc

Enriching the lives of learners worldwide.

Consulting
Industry
1001-5000
Employees
1973
Founded Year

Mission & Purpose

The RM plc group of businesses creates and maintains an extensive range of innovative solutions and services - all designed or selected to meet the specific needs of educational users. RM is the leading provider of ICT to UK education and we have been successful in what we do for nearly 50 years. We provide software systems, services and infrastructure to schools, colleges, universities and examination bodies