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Graduate Technical Support Engineer - CX

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Egress Software Technologies

Aug 23, 2023

Applications are closed

  • Job
    Full-time
    Entry Level
  • Software Engineering
  • Sheffield

Requirements

  • You have a strong analytical mind and an interest in developing tech skills that you want to apply to real-world situations.
  • You are curious and collaborative with a creative approach to problem-solving and a passion for technology.
  • You don’t need to have a background in tech, we welcome candidates from STEM degree subjects and universities, and you do not require any prior experience. If you’re open to learning new skills and working in exciting new environments, then this could be the perfect role for you.
  • You will also need to be:
  • Educated to degree level
  • An excellent communicator
  • Passionate about a career in IT
  • Eligible to work in the UK

Responsibilities

  • As a Graduate Technical Support Engineer, you will work with customers to support and optimise the Egress products to a high standard to achieve the best customer satisfaction (CSAT) scores. You’ll be a critical problem solver working collaboratively with various internal Egress teams to ensure that technical challenges are handled quickly and appropriately.
  • The right person will be keen to gain the skills and experience you need to launch your professional life. You’ll begin your role in the Business Support team learning about our products and customers and the understanding the Email Security landscape. You will then rotate into our Professional Services team to learn how to deploy our products to customers, and the Technical Product Support team where you will further support our customers and their environments, working closely with other Egress departments on technical issues you may encounter.
  • Regardless of what subject you studied at university, we will provide you with the necessary tools to be successful in your role. For example:
  • Structured online learning using TalentLMS
  • Practical lab sessions
  • Access to Skillsoft and Microsoft certifications
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Egress Software Technologies

Our mission is to eliminate the most complex cybersecurity challenge every organization faces: insider risk.

Technology
Industry
201-500
Employees
2007
Founded Year

Mission & Purpose

Our mission is to eliminate the most complex cybersecurity challenge every organization faces: insider risk. We understand that people get hacked, make mistakes, and break the rules. To prevent these human-activated breaches, we have built the only Human Layer Security platform that defends against inbound and outbound threats. Using patented contextual machine learning we detect and prevent abnormal human behavior such as misdirected emails, data exfiltration, and targeted spear-phishing attacks. Used by the world’s biggest brands, Egress is private equity backed and has offices in London, New York, and Boston.