Logo of Huzzle

Home

Matches

Explore

Manage

Grocery Department Team Trainer

image

Whole Foods Market

Aug 3, 2024

  • Job
    Full-time
    Entry Level
  • Ottawa
  • Quick Apply

AI generated summary

  • You must ensure effective training delivery, possess strong communication skills, uphold food safety standards, have 6 months retail experience, lift 50 lbs, and work flexible hours in varied environments.
  • You will train new and ongoing team members, coordinate training schedules, ensure food safety standards, and maintain accurate training records while modeling exemplary customer service.

Requirements

  • - Ensures new and ongoing store and team training programs are successfully delivered and completed.
  • - Works within training deadlines and goals.
  • - Coordinates with Team Leaders and the Store Trainer to schedule New Member training during their first four shifts.
  • - Coordinates with New Members, Team Leadership, and the Store Trainer on the timely completion of New Member Connections, regularly communicating status toward completion.
  • - Facilitates team-specific operational training for Team Members, including team Operational Learning Pathways and team-specific program rollouts.
  • - Attends Team Trainer meetings, as scheduled.
  • - Acts as a role model for constant food safety, sanitation procedures, and occupational safety.
  • - Trains all Team Members on customer service standards and looks for opportunities to provide timely feedback.
  • - Trains all Team Members on new products, their differentiation, sales tactics, and department placement.
  • - Consistently practices and models proper care, use, and maintenance of all team equipment and PPE.
  • - Completes the Team Trainer Operational Learning Pathway, Team Trainer Certification, and other assigned training.
  • - Familiarizes themselves with the Store Training Roles Handbook and maintains engagement with all communication platforms.
  • - Organizes, tracks, reports, and maintains accurate training records using Whole Foods Market’s learning systems.
  • - Arrives to workstation on time, appropriately groomed, dressed according to Whole Foods Market’s Dress Code policy; works all scheduled shifts and attends required trainings and meetings.
  • - Provides excellent customer service, addresses customer needs quickly and effectively, and models suggestive selling techniques; answers phones and pages promptly and courteously.
  • - Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product.
  • - Follows and complies, or ensures compliance with established procedures, including Weights and Measures, Health and Sanitation, and Safe Work Practices.
  • - Maintains, or ensures maintenance of a clean and sanitary working and shopping environment; maintains equipment in accordance with Whole Foods Market’s cleanliness and safety standards.
  • - Performs opening, mid, and closing duties as assigned; ensures accuracy of signs and pricing.
  • - Immediately reports safety hazards and violations.
  • - Performs other duties as assigned by Store, Regional, or Global Leadership.
  • - Comfortable speaking with small and large groups and inspiring others.
  • - Capable of teaching others in a constructive and positive manner.
  • - General computer skills and basic knowledge of software applications (MS Office Suite).
  • - Working knowledge of Whole Foods Market’s learning systems.
  • - Strong communication skills and willingness to work as part of a team.
  • - Ability to deliver information in a clear and respectable manner to fellow Team Members, customers, and vendors.
  • - Ability to meet customer service expectations and standards in all interactions with customers, vendors, and Team Members.
  • - Ability to follow directions and procedures; effective time management and organization skills.
  • - Passion for high-quality foods and the mission of Whole Foods Market.
  • - Strong work ethic and ability to work in a fast-paced environment with a sense of urgency.
  • - Understanding of and compliance with Whole Foods Market’s quality goals.
  • - 6 months of Whole Foods Market experience (or equivalent retail training experience).
  • - Must be able to lift 50 pounds.
  • - In an 8-hour workday: standing/walking 6-8 hours.
  • - Hand use: single grasping, fine manipulation pushing, and pulling.
  • - Work requires the following motions: bending, twisting, squatting, and reaching.
  • - Exposure to FDA approved cleaning chemicals.
  • - Exposure to temperatures: less than 32 degrees Fahrenheit (freezers), 32-40 degrees Fahrenheit (refrigerators), greater than 90 degrees Fahrenheit.
  • - Ability to work in wet and/or cold environments.
  • - Ability to work a flexible schedule including nights, weekends, and holidays as needed.
  • - Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.

Responsibilities

  • Ensures new and ongoing store and team training programs are successfully delivered and completed.
  • Works within training deadlines and goals.
  • Coordinates with Team Leaders and the Store Trainer to schedule New Member training during their first four shifts.
  • Coordinates with New Members, Team Leadership, and the Store Trainer on the timely completion of New Member Connections, regularly communicating status toward completion.
  • Facilitates team-specific operational training for Team Members, including team Operational Learning Pathways and team-specific program rollouts.
  • Attends Team Trainer meetings, as scheduled.
  • Acts as a role model for constant food safety, sanitation procedures, and occupational safety.
  • Trains all Team Members on customer service standards and looks for opportunities to provide timely feedback.
  • Trains all Team Members on new products, their differentiation, sales tactics, and department placement.
  • Consistently practices and models proper care, use, and maintenance of all team equipment and PPE.
  • Completes the Team Trainer Operational Learning Pathway, Team Trainer Certification, and other assigned training.
  • Familiarizes themselves with the Store Training Roles Handbook and maintains engagement with all communication platforms.
  • Organizes, tracks, reports, and maintains accurate training records using Whole Foods Market’s learning systems.

FAQs

What are the primary duties of the Grocery Department Team Trainer?

The primary duties include organizing and delivering training for new team members, ensuring training programs are completed on time, facilitating operational training, and maintaining accurate training records.

What qualifications are needed to apply for the Team Trainer position?

Candidates should have at least 6 months of experience with Whole Foods Market or equivalent retail training experience, strong communication skills, and a passion for high-quality foods.

Is prior experience in teaching or training required for this role?

While not explicitly required, experience in teaching or training others in a constructive manner is beneficial and important for success in this role.

What skills are necessary for the Team Trainer position?

Necessary skills include comfort in speaking to groups, the ability to teach positively, general computer skills (including Microsoft Office), and a solid understanding of Whole Foods Market's learning systems.

What are the physical requirements for the Grocery Department Team Trainer?

Candidates must be able to lift 50 pounds, stand or walk for 6-8 hours a day, and have the ability to work in various temperatures and environments.

What are the working conditions for the Team Trainer role?

The role includes exposure to FDA-approved cleaning chemicals, temperatures ranging from below freezing to above 90 degrees Fahrenheit, and may require working in wet or cold environments.

What are Whole Foods Market's benefits for this position?

Whole Foods Market offers benefits including health insurance, retirement plans, store discounts, paid time off, and access to other benefit programs based on eligibility determined at the date of hire.

Are there opportunities for advancement in this role?

Yes, there may be opportunities for promotion based on performance, business needs, and the candidate being the most qualified for a higher-level position.

What is the wage range for the Grocery Department Team Trainer position?

The wage range for this position is $17.00 - $24.30 Hourly, commensurate with experience.

Does Whole Foods Market support diversity and equal opportunity in the workplace?

Yes, Whole Foods Market is an equal opportunity employer and encourages diversity in the workplace, providing consideration for employment without regard to various protected characteristics.

image

Whole Foods Market

Retail & Consumer Goods
Industry
10,001+
Employees
1980
Founded Year

Mission & Purpose

Whole Foods was founded in 1980 on the belief that where food comes from, and how it’s grown, matters. It meant creating quality standards, working with suppliers who achieve them, and sharing that information with our customers. And it radically changed the way people understood and shopped for food. The result has been the highest quality natural and organic products, an unmatched experience in more than 500+ stores, with a passionate team of over 90,000 team members, 5 percent of our total net profits given back to our communities each year, and millions of customers who put their trust in us every day.