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Group Operations Manager

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edyn

2mo ago

  • Job
    Full-time
    Senior Level
  • Hospitality & Retail
  • London

AI generated summary

  • You need a degree in Hospitality or Business, 5+ years in operations, strong financial acumen, excellent communication skills, and a proven record in enhancing profitability.
  • You will design operational frameworks, manage supplier relationships, drive revenue initiatives, optimize costs, ensure quality standards, and collaborate across teams for strategic growth.

Requirements

  • Bachelor’s degree in Hospitality, Business Administration, or related field (or equivalent experience).
  • Advanced certifications in operations, project management, or leadership are advantageous.
  • Minimum 5 years’ experience in hospitality operations.
  • Proven track record of delivering profit enhancing results and operational transformation.
  • Strong commercial acumen and experience managing budgets, KPIs, and supplier contracts.
  • Exceptional communication, stakeholder management, and strategic thinking skills.
  • Comfortable working in a fast-paced, high-growth environment with regular travel.

Responsibilities

  • Lead the design and implementation of scalable operational frameworks, SOPs, and policies that drive efficiency, profitability, and service excellence.
  • Continuously benchmark operational standards against industry best practices, ensuring innovation and relevance.
  • Develop and maintain a centralised knowledge base for property teams, enabling consistent execution and rapid onboarding.
  • Own group-level supplier relationships, ensuring performance against SLAs and commercial targets.
  • Lead strategic sourcing and tendering processes to optimise cost and quality.
  • Monitor market trends to mitigate risk and leverage opportunities for cost control and value creation.
  • Ability to navigate and negotiate contracts.
  • Drive non-room revenue (NRR) initiatives in collaboration with GMs, identifying new monetisation opportunities across the guest journey.
  • Partner with Finance and Revenue teams to enhance profitability through data-driven decision-making, budgeting, and forecasting.
  • Lead cost optimisation programmes without compromising brand or service standards.
  • Champion a guest-first culture, embedding brand values and service ethos across all touchpoints.
  • Oversee brand audits and quality assurance programmes, ensuring consistency and excellence across the portfolio.
  • Deliver actionable insights to improve guest satisfaction and investor value.
  • Act as a strategic liaison between Operations and functions including Marketing, HR, IT, and Development.
  • Lead operational input into digital transformation, ESG initiatives, and systems implementation.
  • Influence cross-departmental projects to ensure operational feasibility and long-term scalability.
  • Serve as the primary operational contact for ownership groups, delivering transparent, data-led reporting and strategic updates.
  • Align property-level goals with broader business objectives through collaboration with corporate teams.

FAQs

What is the primary location for the Group Operations Manager position?

The position is based full-time at our London Bridge Head Office, with occasional property visits.

What qualifications are required for the Group Operations Manager role?

A Bachelor's degree in Hospitality, Business Administration, or a related field is required, along with advanced certifications in operations, project management, or leadership being advantageous.

How many years of experience are required for this position?

A minimum of 5 years’ experience in hospitality operations is required.

What is the main focus of the Group Operations Manager's responsibilities?

The main focus is on shaping and executing the operational strategy across a diverse portfolio of properties, driving commercial performance, elevating guest experience, and embedding operational excellence.

Is experience in budget management and supplier contracts necessary for this role?

Yes, a strong background in managing budgets, KPIs, and supplier contracts is essential.

Will the Group Operations Manager be involved in cross-functional collaboration?

Yes, the role includes acting as a strategic liaison between Operations and functions such as Marketing, HR, IT, and Development.

What type of culture is emphasized in the guest experience approach?

A guest-first culture that embeds brand values and service ethos across all touchpoints is emphasized.

Is there an expectation for the Group Operations Manager to drive non-room revenue initiatives?

Yes, the Group Operations Manager will be responsible for driving non-room revenue initiatives in collaboration with GMs and identifying new monetisation opportunities.

Are there opportunities for professional growth in this role?

Yes, we value individuals who are motivated by ideas and focused on crafting meaningful guest experiences, offering opportunities for personal and professional growth.

What qualities are valued in candidates for the Group Operations Manager position?

Candidates who are comfortable with change, enjoy working with purpose, and can hold a vision while appreciating atmosphere are valued.

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edyn

We believe that travel should be a rich journey of discovery, rewarding curiosity with knowledge and inspiration.

Travel & Leisure
Industry
201-500
Employees
1997
Founded Year

Mission & Purpose

At edyn we believe that travel should be a rich journey of discovery, rewarding curiosity with knowledge and inspiration whether travelling for business or leisure. Across all properties within the edyn group, the focus is on ensuring guests leave with stories to tell, with enduring memories and new friendships. We believe that everyone deserves a life less ordinary, and our purpose is to help to find the experiences which make discovering new destinations so rewarding. Over the past 20 years, edyn has created an extensive range of serviced apartments and aparthotels across our three brands - Locke, SACO and Cove, as well as a wide-ranging partner network, developing a global supply chain of over 80,000 apartments in 260 key locations. We have offices in London, Bristol, Berlin and properties across the UK and Europe. We offer a better way. Our purpose is to engage and inspire with distinctively designed hotels, which nourish and enliven the soul.