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GUCCI Team Manager - New York Fifth ( Menswear)

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Gucci

2mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • New York

AI generated summary

  • You need 2-4 years of retail management experience, a preferred degree, strong communication skills, industry knowledge, and a passion for fashion. Flexibility for a retail schedule is essential.
  • You will coach your team, lead briefings, ensure client satisfaction, manage performance, handle customer issues, maintain visual standards, and collaborate with other departments for operational success.

Requirements

  • Minimum of 2-4 years of sales management experience in retail, luxury retail, or service-related industry;
  • A Bachelor’s Degree in a related field is preferred;
  • Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business;
  • Proven ability to drive positive client experiences that build loyalty and deliver measurable results;
  • Ability to manage competing priorities in a fast-paced environment;
  • Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;
  • Industry awareness and strong business acumen;
  • Prior experience in the menswear category—especially suiting—is strongly preferred;
  • Strong verbal and written communication skills and excellent organizational skills;
  • Passion for the fashion industry;
  • Ability to inspire and influence a team, with an entrepreneurial vision, and high level of integrity and professionalism;
  • Flexibility to work a retail schedule which will include evenings, weekends, and holidays.

Responsibilities

  • Working on the selling floor, you will be in constant contact with your team, supporting and coaching where needed, ensuring a consistent client experience;
  • Provide support and regular feedback to Client Advisors to ensure their development is ongoing and their motivation and sense of engagement is high;
  • Support opening and closing of the store as Manager on Duty providing leadership and guidance to all Client Advisors on shift;
  • Lead morning briefings as and when required, delivering key business communication and daily objectives;
  • Develop and lead cross category focus, ensuring your team can and do sell all categories across all floors;
  • Conduct regular and monthly performance conversations, discussing results, opportunities and developing action plans;
  • Participate in attracting, recruiting, and onboarding a high performing team;
  • Monitor your team’s adherence to company policies and procedures; following up when needed.
  • Lead and inspire your team to execute a superior client experience, ensuring each Client Advisor operates with a hospitality mindset;
  • Develop a client engagement mindset, with the purpose of building long lasting relationships with clientele;
  • Achieve business objectives by utilizing the company consumer management client segmentation strategy;
  • Full utilization of the various clienteling tools to activate, retain and grow team and personal client base;
  • Lead the execution of clienteling activities with your team, developing actions to reach clear goals and KPIs;
  • Monitor client advisor performance and work on a daily/weekly/monthly plan to ensure clienteling excellence;
  • Lead by example on the selling floor in embracing the Gucci selling ceremony;
  • Manage the customer flow on the selling floor to ensure all clients are addressed and exceptional service is delivered;
  • Manage and resolve customer service issues with the end goal of retaining the client relationship;
  • Capture meaningful customer data for the purpose of building relationships to personalize prospect client development opportunities;
  • Monitor monthly consumer management database reporting;
  • Strong grasp on KPI’s and ability to strategize when performance standards are not met;
  • Fully support and align with all key business initiatives and new product launches;
  • Lead and support company driven local events and product launches, ensuring client attendance and sales results are met;
  • Model Gucci image through appropriate wardrobe and presence per the company grooming guidelines.
  • Monitor the performance of the assigned categories and proactively propose action plans to reach the targets;
  • Partner with the Store Director and the Merchandising team, by providing effective feedback on products, stock situation and specific category requests to grow the business;
  • Provide insights to Store Director and Visual Merchandising team to maximize the category potential while ensuring the image and merchandising guidelines of the store are maintained;
  • Partner with the Store Director and the Training team to ensure Client Advisors develop full product knowledge through specific training, while ensuring their awareness of market trends and competitors;
  • Utilize digital platforms to support store and online product sales.
  • Collaborate with Operations, Human Resources, Loss Prevention, and other cross functional departments while adhering to and enforcing all company policies and procedures;
  • Provide accurate monthly schedules, and leadership zoning, by analyzing peak hours to ensure adequate floor coverage;
  • Support and maintain visual merchandising standards set by the WW headquarters;
  • Maintain full organization of company assets in the back of house and front of house per the worldwide stock guidelines;
  • Daily maintenance of the consignment program to ensure compliance and adherence to company policy and procedures;
  • Responsible for tracking all special orders through merchandising communication;
  • Weekly communication of bestseller needs through the Business Planning replenishment program.

FAQs

What are the main responsibilities of a Gucci Team Manager?

The Gucci Team Manager is responsible for leading and inspiring a team of Client Advisors, delivering real-time coaching, supporting staff development, executing superior client experiences, managing store operations, and monitoring product category performance.

How many years of experience are required for this role?

A minimum of 2-4 years of sales management experience in retail, luxury retail, or a service-related industry is required.

Is prior experience in menswear necessary?

Yes, prior experience in the menswear category, especially suiting, is strongly preferred.

What qualifications are preferred for applicants?

A Bachelor’s Degree in a related field is preferred, along with strong verbal and written communication skills, and a passion for the fashion industry.

What is the salary range for this position in New York?

The current base salary range for this role in New York is estimated to be $95,000 - $105,000 per year.

What kind of work schedule can employees expect?

Employees can expect to work a retail schedule which will include evenings, weekends, and holidays.

Are there opportunities for professional development within this role?

Yes, the role includes responsibilities for ongoing training and development of Client Advisors to ensure their growth and engagement.

What qualities are important for a successful Team Manager at Gucci?

Important qualities include the ability to inspire and influence a team, an entrepreneurial vision, integrity, professionalism, and the ability to manage competing priorities.

How is client engagement emphasized in this role?

The Team Manager is expected to lead the team in executing a superior client experience, building long-lasting relationships with clientele, and utilizing clienteling tools effectively.

What approach does Gucci expect in terms of client-centric philosophy?

Gucci emphasizes a Radically Client-Centric mindset, promoting innovative solutions, collaborative working practices, and a sense of ownership among team members.

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Gucci

Welcome to the world of Gucci

Retail & Consumer Goods
Industry
10,001+
Employees
1921
Founded Year

Mission & Purpose

Founded in Florence, Italy in 1921, Gucci is one of the world’s leading luxury brands. Following the House’s centenary, Gucci forges ahead continuing to redefine fashion and luxury while celebrating creativity, Italian craftsmanship, and innovation. Gucci is part of the global luxury group Kering, which manages renowned Houses in fashion, leather goods, jewelry, and eyewear.