GUCCI Team Manager, Saks New York

Gucci

Nov 6, 2024

Applications are closed

Job
Full-time
Junior & Mid Level
Customer Relations
Sales & Business Development
New York

Requirements

* Minimum of 2-4 years of sales management experience in retail, luxury retail, or service-related industry;
* A Bachelor’s Degree in a related field is preferred;
* Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business;
* Proven ability to drive positive client experiences that build loyalty and deliver measurable results;
* Ability to manage competing priorities in a fast-paced environment;
* Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;
* Industry awareness and strong business acumen;
* Strong verbal and written communication skills and excellent organizational skills;
* Passion for the fashion industry;
* Ability to inspire and influence a team, with an entrepreneurial vision, and high level of integrity and professionalism;
* Flexibility to work a retail schedule which will include evenings, weekends, and holidays.

Responsibilities

Working on the selling floor, you will be in constant contact with your team, supporting and coaching where needed, ensuring a consistent client experience;
Provide support and regular feedback to Client Advisors to ensure their development is ongoing and their motivation and sense of engagement is high;
Support opening and closing of the store as Manager on Duty providing leadership and guidance to all Client Advisors on shift;
Lead morning briefings as and when required, delivering key business communication and daily objectives;
Develop and lead cross category focus, ensuring your team can and do sell all categories across all floors;
Conduct regular and monthly performance conversations, discussing results, opportunities and developing action plans;
Participate in attracting, recruiting, and onboarding a high performing team;
Monitor your team’s adherence to company policies and procedures; following up when needed.
Lead and inspire your team to execute a superior client experience, ensuring each Client Advisor operates with a hospitality mindset;
Develop a client engagement mindset, with the purpose of building long lasting relationships with clientele;
Achieve business objectives by utilizing the company consumer management client segmentation strategy;
Full utilization of the various clienteling tools to activate, retain and grow team and personal client base;
Lead the execution of clienteling activities with your team, developing actions to reach clear goals and KPIs;
Monitor client advisor performance and work on a daily/weekly/monthly plan to ensure clienteling excellence;
Lead by example on the selling floor in embracing the Gucci selling ceremony;
Manage the customer flow on the selling floor to ensure all clients are attended to and exceptional service is delivered;
Manage and resolve customer service issues with the end goal of retaining the client relationship;
Capture meaningful customer data for the purpose of building relationships to personalize prospect client development opportunities;
Monitor monthly consumer management database reporting;
Strong grasp on KPI’s and ability to strategize when performance standards are not met;
Fully support and align with all key business initiatives and new product launches;
Lead and support company driven local events and product launches, ensuring client attendance and sales results are met;
Model Gucci image through appropriate wardrobe and presence per the company grooming guidelines.
Monitor the performance of the assigned categories and proactively propose action plans to reach the targets;
Partner with the Store Director and the Merchandising team, by providing effective feedback on products, stock situation and specific category requests to grow the business;
Provide insights to Store Director and Visual Merchandising team to maximize the category potential while ensuring the image and merchandising guidelines of the store are maintained;
Partner with the Store Director and the Training team to ensure Client Advisors develop full product knowledge through specific training, while ensuring their awareness of market trends and competitors;
Utilize digital platforms to support store and online product sales.
Collaborate with Operations, Human Resources, Loss Prevention, and other cross functional departments while adhering to and enforcing all company policies and procedures;
Provide accurate monthly schedules, and leadership zoning, by analyzing peak hours to ensure adequate floor coverage;
Support and maintain visual merchandising standards set by the WW headquarters;
Maintain full organization of company assets in the back of house and front of house per the worldwide stock guidelines;
Daily maintenance of the consignment program to ensure compliance and adherence to company policy and procedures;
Responsible for tracking all special orders through merchandising communication;
Weekly communication of bestseller needs through the Business Planning replenishment program.

FAQs

What is the role of the Gucci Team Manager at Saks New York?

The Gucci Team Manager leads and inspires a team of Client Advisors to deliver exceptional customer service, focusing on performance, client relationships, and achieving business goals.

What qualifications are required for the Gucci Team Manager position?

A minimum of 2-4 years of sales management experience in retail or the luxury retail industry is required, along with a preferred Bachelor’s Degree in a related field.

What are the key responsibilities of the Gucci Team Manager?

Key responsibilities include coaching and supporting Client Advisors, ensuring a consistent client experience, managing store operations, analyzing sales performance, and leading client engagement activities.

What qualities are essential for success in this role?

Successful candidates should exhibit strong leadership skills, a customer-centric mindset, the ability to drive positive client experiences, and proficiency in retail operations.

Is experience in the fashion industry necessary for this position?

While passion for the fashion industry is important, prior experience specifically in fashion retail is not explicitly stated as a requirement, though it is preferred.

What type of schedule can I expect as a Gucci Team Manager?

The schedule is full-time and includes flexibility to work evenings, weekends, and holidays, as needed in a retail environment.

What is the salary range for the Gucci Team Manager position in New York City?

The current base salary range for this position is estimated to be between $70,000 USD and $95,000 USD.

Are there opportunities for career development within this role?

Yes, the Gucci Team Manager will have the chance to develop and grow talent within their team, conduct performance conversations, and participate in recruiting and onboarding.

Can I apply for this position if I have a disability?

Yes, Gucci is committed to inclusivity and accessibility. Candidates requiring reasonable accommodations during the application or interview process can contact the provided email for support.

What does Gucci value in its employees?

Gucci values a client-centric mindset, creativity, accountability, effective communication, and the ability to empower team members while fostering a culture of collaboration.

Gucci

Welcome to the world of Gucci

Retail & Consumer Goods

Industry

10,001+

Employees

1921

Founded Year

Mission & Purpose

Founded in Florence, Italy in 1921, Gucci is one of the world’s leading luxury brands. Following the House’s centenary, Gucci forges ahead continuing to redefine fashion and luxury while celebrating creativity, Italian craftsmanship, and innovation. Gucci is part of the global luxury group Kering, which manages renowned Houses in fashion, leather goods, jewelry, and eyewear.