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Guest Experience Expert

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Marriott International

Oct 26, 2024

Applications are closed

  • Job
    Full-time
    Entry Level
  • Hospitality & Retail
  • Venice

Requirements

  • Educación: Título de estudios secundarios o certificado equivalente de un programa de Desarrollo de Educación General (General Educational Development, GED).
  • Experiencia laboral afín: No se requiere experiencia laboral afín.
  • Experiencia como supervisor: No se requiere experiencia como supervisor.
  • Licencia o certificación: Ninguna

Responsibilities

  • Nuestro trabajo no consiste solo en que el registro de entrada o salida del huésped sea fluida.
  • Además de eso, se trata de construir una experiencia que sea única y memorable para el huésped.
  • Nuestros Expertos en experiencias de los huéspedes toman la iniciativa para ofrecer una amplia gama de servicios que guíen a nuestros huéspedes en su estadía.
  • Se sienten empoderados para estar en movimiento y hacer lo que hay que hacer en cada momento.
  • Ya estén realizando tareas operativas, ocupándose de solicitudes de los huéspedes, completando informes o comentando eventos y lugares destacados del área local, los Expertos en la experiencia del huésped consiguen que esas transacciones sean parte de la experiencia del huésped.
  • Al margen de cuál sea su puesto, hay una serie de cosas fundamentales para el éxito (crear un espacio de trabajo seguro, seguir las directrices y procedimientos de la compañía, respetar la confidencialidad, proteger los activos de la compañía, mantener los estándares de calidad y asegurarse de que su uniforme, apariencia personal y comunicación sea profesional.
  • Los Expertos en la experiencia del huésped están siempre en marcha (se ponen de pie, se sientan, andan durante largos ratos) y se implican en todo tipo de tareas (mover cosas, levantar, llevar, empujar y colocar objetos de menos de 10 libras sin ayuda).
  • Es fundamental que los Expertos en la experiencia del huésped hagan siempre bien esas tareas (y otras tareas razonables que se les solicite) para que los huéspedes estén satisfechos y el hotel funcione.

FAQs

What is the job title for this position?

The job title is Guest Experience Expert.

Where is the job location?

The job is located at JW Marriott Venice Resort & Spa, Isola delle Rose, Venice, Italy.

What type of employment is offered for this position?

This is a full-time position.

Is prior experience required for this position?

No prior experience in a similar role is required, and there is no experience required as a supervisor.

What educational qualifications are needed for the Guest Experience Expert?

A high school diploma or equivalent GED is the educational requirement.

Are there any licenses or certifications needed for this job?

No licenses or certifications are needed for this position.

What qualities are highlighted for successful candidates in this role?

Successful candidates should create a safe work environment, follow company guidelines, maintain confidentiality, and ensure professional appearance and communication.

What does the role of a Guest Experience Expert involve?

The role involves creating unique and memorable experiences for guests, handling operational tasks, responding to guest requests, and sharing information about local events and attractions.

Is this position part of a management team?

No, this position is categorized as non-management.

How does Marriott International view diversity and inclusion?

Marriott International is an equal opportunity employer that values a diverse workforce and an inclusive culture, committing to respect principles of non-discrimination.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.