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Guest Experience Expert - London Marriott Hotel Maida Vale

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Marriott International

Nov 3, 2024

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • London

Requirements

  • A warm, people-oriented demeanor
  • A team-first attitude
  • Positive outlook and outgoing personality
  • Flexibility, problem-solving skills, and multi-tasking ability
  • The ability to stand, sit or walk for extended periods of time across a work shift.

Responsibilities

  • Process guest check-ins, assigning rooms and activating room keys.
  • Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns.
  • Answer, respond to and process all guest calls, messages, questions or concerns.
  • Give guests information and directions regarding property and local areas of interest.
  • Process check-outs and resolving any disputed charges.
  • Process payments and room charges, as well as cashing guests’ personal and traveller’s cheques.
  • Confirm reservations and cancellations, running daily reports on the number of arrivals and departures.

FAQs

Do we support remote work?

No, this position is not remote; it requires you to work on-site at the London Marriott Hotel Maida Vale.

What are the primary responsibilities of a Guest Experience Expert?

As a Guest Experience Expert, you will process guest check-ins and check-outs, coordinate with housekeeping, respond to guest inquiries, provide information about the hotel and local attractions, and handle payments and reservations.

What qualities are we looking for in a candidate?

We are looking for a warm, people-oriented demeanor, a team-first attitude, a positive outlook, flexibility, problem-solving skills, and the ability to stand, sit, or walk for extended periods.

What kind of support will I receive in this role?

You will receive discounts on hotel rooms, gift shop items, food and beverage, learning and development opportunities, recognition programs, wellbeing programs, and support from encouraging management and team-spirited colleagues.

Is prior experience in hospitality required for this position?

While prior experience in hospitality is valuable, it is not explicitly stated as a requirement. A strong customer service attitude and interpersonal skills are essential.

What is the schedule for this job?

The position is full-time, with a schedule that likely includes shifts across various times of the day.

Does Marriott encourage diversity in the workplace?

Yes, Marriott International is committed to hiring a diverse workforce and sustaining an inclusive, people-first culture without discrimination on any protected basis.

What additional benefits can I expect to receive?

In addition to discounts and learning opportunities, you can expect recognition programs and participation in wellbeing programs designed to support your work-life balance and overall health.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.