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Guest Experience Supervisor / MOD (m/f/d)

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Marriott International

Nov 12, 2024

Applications are closed

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Hospitality & Retail

Requirements

  • Completed vocational training or degree in hospitality
  • Experience in reception or guest experience/relations
  • Passion for hospitality and enjoyment in interacting with our international guests
  • Absolute reliability and sense of responsibility
  • Flexibility, solution-oriented mindset, and multitasking abilities
  • Proficiency in MS Office and Opera hotel management software an advantage
  • Excellent German and English skills

Responsibilities

  • Your responsibilities will include:
  • A personal welcome and attentive service with thoughtful amenities
  • Creating unique experiences by attentively and creatively responding to guest requests, making each stay unforgettable
  • Ensuring smooth experiences for VIP guests through targeted internal communication and coordination
  • Handling guest complaints and feedback professionally and solution-oriented, liaising with relevant departments to ensure prompt and effective resolutions
  • Documenting and analysing complaints to improve service quality
  • Taking full responsibility for the hotel in the absence of senior management
  • Supporting the team during peak periods and making decisions to ensure smooth hotel operations
  • Conducting regular checks throughout the hotel to ensure safety standards and functionality in all areas
  • Regularly analysing and optimising safety standards, taking immediate action to maintain a safe and welcoming environment throughout the hotel
  • Training team members in professional complaint management to handle guest feedback constructively
  • Providing orientation and continuous training on safety standards

FAQs

What is the job title for this position?

The job title for this position is Guest Experience Supervisor / Manager on Duty (m/f/d).

Where is the Munich Marriott Hotel located?

The Munich Marriott Hotel is located at Berliner Strasse 93, Munich, Bavaria, Germany, 80805.

What type of employment contract is offered for this position?

A permanent employment contract is offered for this position.

What kind of health benefits are provided?

A private health insurance scheme is provided as part of the benefits.

Will I be involved in training staff?

Yes, you will be responsible for training team members in professional complaint management and safety standards.

What is the primary responsibility of the Guest Experience Supervisor?

The primary responsibility is to be the main point of contact for guest inquiries and concerns, ensuring guest satisfaction and smooth hotel operations.

Is experience in hospitality required for this role?

Yes, a completed vocational training or degree in hospitality, as well as experience in reception or guest experience/relations, is required.

Are there any recognition programs for employees?

Yes, there are recognition programs such as ‘Employee of the Month’ and other awards with bonus incentives.

What languages are required for this position?

Excellent German and English skills are required for this position.

What type of feedback handling is expected from the Guest Experience Supervisor?

The Supervisor is expected to handle guest complaints and feedback professionally and solution-oriented, documenting and analyzing complaints to improve service quality.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.