You must be a hospitality graduate to qualify for this position.

You will resolve guest issues, communicate requests, collect feedback, assist with event planning, document interactions, collaborate with departments, and uphold company policies professionally.

Customer Relations

Hospitality & Retail

India

Mumbai

Large

Sofitel Hotels & Resorts is a global ambassador of modern French luxury, where passionate travelers can indulge in chic experiences that artfully blend the essence of each destination with the brand’s French art-de-vivre spirit. Part of ALL - the Accor Live Limitless lifestyle loyalty program and with more than 120 addresses worldwide, Sofitel promises heartfelt service and luxurious settings that are modern and sophisticated; places where each and every traveler can feel like a special guest and find joie-de-vivre in daily life, the French way.

The luxury brand also includes Sofitel Legend, with its five heritage addresses, where the best of past and present converge to create ultimate luxury experiences that are both timeless and elegant. Stunning architecture and culturally-rich experiences.

Travel & Leisure

Sofitel

<div>
 Company Description
 Join us at Accor, where life pulses with passion!
 As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
 By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
 You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
 You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
 Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
 Hospitality is a work of heart, Join us and become a Heartist®. Job Description 
 <ul>
 <li> Problem Resolution: Address guest complaints or concerns promptly and effectively, ensuring satisfactory resolutions.</li>
 <li> Communication: Act as a liaison between guests and various departments to facilitate requests and enhance guest satisfaction.</li>
 <li> Feedback Collection: Gather guest feedback through surveys or direct interactions to identify areas for improvement.</li>
 <li> Event Coordination: Assist in planning and organizing events or special activities for guests, as needed.</li>
 <li> Documentation: Maintain accurate records of guest interactions and feedback in the system.</li>
 <li> Collaboration: Work closely with housekeeping, front desk, and management to ensure seamless service delivery.</li>
 <li> Policy Enforcement: Uphold company policies and standards while maintaining a friendly and professional demeanor.</li>
 </ul>
 Qualifications
 Hospitality Graduate
</div>


 Company Description
  Join us at Accor, where life pulses with passion!
 As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
 By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
 You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
 You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
 Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
  Hospitality is a work of heart,  Join us and become a Heartist®. Job Description
 
   Problem Resolution: Address guest complaints or concerns promptly and effectively, ensuring satisfactory resolutions.
   Communication: Act as a liaison between guests and various departments to facilitate requests and enhance guest satisfaction.
   Feedback Collection: Gather guest feedback through surveys or direct interactions to identify areas for improvement.
   Event Coordination: Assist in planning and organizing events or special activities for guests, as needed.
   Documentation: Maintain accurate records of guest interactions and feedback in the system.
   Collaboration: Work closely with housekeeping, front desk, and management to ensure seamless service delivery.
   Policy Enforcement: Uphold company policies and standards while maintaining a friendly and professional demeanor.
 
  Qualifications
  Hospitality Graduate


Guest Relations Ambassador

Requirements

Responsibilities

FAQs

What is the primary role of a Guest Relations Ambassador at Accor?

What qualifications are needed to apply for this position?

What kind of environment will I be working in?

Are there opportunities for career advancement?

How does Accor ensure guest satisfaction?

Will I be involved in event planning as a Guest Relations Ambassador?

Is training provided for this role?

What benefits can I expect from working at Accor?

How does this role contribute to creating memorable guest experiences?

What is the significance of being a Heartist® at Accor?

Sofitel

Mission & Purpose