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Guest Service Representative (GSR)

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Nothing Bundt Cakes

Aug 27, 2024

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Grand Junction

Requirements

  • - Applicants must be 16 years of age or older.
  • - While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus.

Responsibilities

  • Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs and follows NbC Sweet Steps of Service to create a superior guest experience.
  • Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions and complementary retail merchandise.
  • Suggests additional merchandise, including balloons, candles and cards, to complete unique celebration.
  • Processes guest orders efficiently and accurately utilizing point-of-sale system and invites guests to join NbC Email Club to benefit from special promotions and remain connected.
  • Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows and other surfaces.
  • Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
  • Assists the Crafter in preparing cake decorations and packaging supplies as needed.
  • Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
  • Maintains a consistent work attendance and punctuality record.

FAQs

What are the working hours for the Guest Service Representative position?

The working hours are part-time, with shifts scheduled between Monday to Saturday from 9 AM to 7 PM and Sunday from Noon to 4 PM.

Is experience required to apply for this position?

No formal education or work experience is required; however, previous guest service experience at a bakery, restaurant, or retail store is a plus.

What age do I need to be to apply for the Guest Service Representative role?

Applicants must be 16 years of age or older to apply for this position.

What type of work culture can I expect at Nothing Bundt Cakes?

You can expect a family fun culture that is local, family-owned, and operated, where the team can be a little goofy and fun while celebrating together.

How can I apply for the Guest Service Representative position?

You can apply through the [Nothing Bundt Cakes career site](https://nothing-bundt-cakes-careers.careerplug.com) or send an email to grandjunction@nothingbundtcakes.com.

Are the bakery locations closed on Sundays?

Yes, the bakery locations are closed on Sundays to provide a day off for employees.

What is expected of the Guest Service Representative in terms of guest interaction?

The Guest Service Representative is expected to greet guests warmly, determine their interests and needs, and follow the Sweet Steps of Service to create a superior guest experience.

What skills are important for a Guest Service Representative?

Important skills include strong interpersonal skills, the ability to multitask, attention to detail, and comfort with technology, such as operating a point-of-sale system.

What is the main responsibility of a Guest Service Representative at Nothing Bundt Cakes?

The main responsibility is to create a warm and welcoming environment for guests, provide accurate product knowledge, process orders efficiently, and ensure a clean and organized bakery presentation.

What core values does Nothing Bundt Cakes emphasize for this role?

The core values emphasized are Servant’s Heart, Spirit of a Champion, and Genuine Connections, which focus on team support, ownership, and positive relationships with guests and team members.

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Nothing Bundt Cakes

Bring the Joy!

Retail & Consumer Goods
Industry
201-500
Employees
1997
Founded Year

Mission & Purpose

Nothing Bundt Cakes was founded in Las Vegas in 1997 by friends Dena Tripp and Debbie Shwetz who had a vision that their homemade cakes should be shared with others. Our bakeries feature handcrafted Bundt Cakes made with the finest ingredients and available in a variety of sizes and classic flavors. We have more than 500 corporate and franchised bakeries in 40 U.S. states and Canada. Of the 500+ current Nothing Bundt Cakes bakeries, more than 90% are female-owned. We love what we do! Our brand purpose is to Bring the Joy every day because we believe that real smiles are contagious!