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Guest Services (Fast Casual)

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  • Job
    Full-time
    Junior (1-2 years)
  • Wellington

Requirements

  • Amazing personality
  • Valid Food Worker Card required
  • Prefer a minimum of one year of previous serving experience
  • Ability to effectively communicate in English (verbal and written)
  • Must have a courteous, friendly and professional demeanor
  • Ability to stand and walk for prolonged periods of time

Responsibilities

  • Checks station before, during and after shift for proper set-up and cleanliness
  • Greets the guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness
  • Ascertain guest satisfaction throughout the ordering process
  • Abide by all state, federal regulations and restaurant liquor policies pertaining to serving alcoholic beverages to minors and intoxicated guests

FAQs

What are the working hours for this part-time position?

The working hours will vary based on the restaurant's needs, but you can expect a flexible schedule that includes evenings and weekends.

Is experience in the fast casual restaurant industry required?

While it's preferred to have a minimum of one year of previous serving experience, we encourage candidates with a positive attitude and willingness to learn to apply.

Do I need any certifications to apply for this position?

Yes, a valid Food Worker Card is required to ensure compliance with health and safety regulations.

Will I be required to work holidays?

As a part-time guest services employee, you may be required to work on holidays, depending on the restaurant's schedule and needs.

Is there room for advancement within this role?

Yes, we value our team members and encourage career growth. There are opportunities for advancement within our organization based on performance and commitment.

What qualities are you looking for in a candidate?

We are looking for candidates with an amazing personality, a courteous, friendly, and professional demeanor, and the ability to effectively communicate in English.

What should I expect during the training process?

The training process will cover station set-up, customer service standards, menu knowledge, and compliance with health and safety regulations.

Are tips included in the salary, or is this a base salary position?

This position typically relies on a combination of base salary and tips, depending on guest service and satisfaction.

How can I apply for this position?

Interested candidates can apply by submitting their resume and application through our website or in person at the restaurant.

Is there a dress code for employees?

Yes, employees are expected to adhere to a specific dress code that maintains a professional appearance aligned with our brand.

Build Your Own Bol with the Fresh and Bold Flavors from our Kitchen. Bolay All Day!

Retail & Consumer Goods
Industry
501-1000
Employees
2016
Founded Year

Mission & Purpose

Bolay Fresh Bold Kitchen is on a mission to build a WINNING TEAM, one great Team Member at a time. Bolay is one of the fastest-growing fast-casual concepts and has ample opportunities for career growth. We are here to redefine what a career in the industry can truly mean. We are here to create a platform for success for EVERY single team member who walks through our doors. To encourage and promote greatness and offer the opportunity to reach your full potential and be the very best version of yourself. It's all here, ready for the taking. We're in the people business. We just happen to serve great food, and we can't wait to meet you. About our Food: Each ingredient has been selected with care and purpose with you in mind. We believe great food does great things for the body, mind and spirit and should be accessible to everyone. Our team strives to inspire our guests and each other to be the best versions of themselves through an extraordinary culture. It’s our great pleasure to serve our flavors in an immaculate environment.