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Head of Community

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Duolingo

27d ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Design
  • New York

AI generated summary

  • You need 7+ years in community management, excellent communication skills, leadership experience, a passion for Duolingo, and a track record of leveraging community insights internationally.
  • You will define a community strategy, manage platforms, develop programs, track KPIs, bridge learner insights with teams, and collaborate on community product features.

Requirements

  • 7+ years in community management and social engagement.
  • Success in managing online reputation and navigating discourse.
  • Excellent communication skills with adaptable voice across platforms.
  • Strong leadership and cross-functional experience.
  • Active Duolingo user.
  • Experience building community functions at fast-growing consumer tech or entertainment brands.
  • Examples of leveraging community insights to drive product innovation or brand campaigns.
  • International experience designing programs that scale across cultures.

Responsibilities

  • Define and implement a global community strategy aligned with Duolingo’s brand and business goals.
  • Build thriving communities across platforms (Reddit, Discord, etc.) and expand into new spaces.
  • Develop community management strategies, responses, and programs (online and offline).
  • Establish and track KPIs for sentiment, engagement, growth, and business impact.
  • Act as the bridge between learners and internal teams to surface insights, close feedback loops, and inform decision-making.
  • Partner with Product to help shape community and social product features.

FAQs

What is the main mission of Duolingo?

Duolingo's mission is to develop the best education in the world and make it universally available.

What will the Head of Community be responsible for?

The Head of Community will be responsible for leading Duolingo's global community strategy, nurturing and empowering passionate learners and fans, and driving engagement, loyalty, and advocacy among the community.

What experience is required for this role?

Candidates are expected to have 7+ years in community management and social engagement, with experience in managing and growing online communities at scale.

What platforms will the Head of Community focus on?

The Head of Community will focus on building communities across platforms such as Reddit and Discord, and may expand into new spaces.

How will success be measured in this role?

Success will be measured through established KPIs for sentiment, engagement, growth, and business impact.

Is it necessary to be an active Duolingo user to apply?

Yes, being an active Duolingo user is a requirement for this position.

What are the salary ranges for this position?

The salary range for this position is $158,400—$284,400 USD, which is determined by various factors including skills, experience, education, and internal equity.

Are there any benefits offered to employees?

Yes, Duolingo offers world-class benefits, and you can find more details about employee well-being in their benefits information.

Is there an emphasis on diversity and inclusion in the hiring process?

Yes, Duolingo is an Equal Employment Opportunity employer and does not discriminate based on protected characteristics.

How will the interview process accommodate individuals with disabilities?

Duolingo is committed to ensuring the interview environment fairly and accurately assesses candidates' skills and will provide assistance or accommodation upon request.

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Duolingo

Duolingo is the world's most popular way to learn a language.

Technology
Industry
501-1000
Employees
2011
Founded Year

Mission & Purpose

Duolingo is the world’s most popular way to learn a language. Our mission is to develop the best education in the world and make it universally available. Founded in 2011 by Luis von Ahn and Severin Hacker, Duolingo is the most downloaded education app in the history of the App Store and in 2019 became the top-grossing education app worldwide. The app has been awarded Apple's iPhone App of the Year and Android's Best of the Best. Learning a new language used to be expensive; we believe it should be free. Over 1.2 billion people are learning a second language and most of them are learning English to improve their lives. Learning a new language is hard; we believe it can be fun. We use bite-sized lessons that feel like playing a game to keep our learners motivated. With over 500 million learners we have unprecedented data insights on how people learn. Our teams of language learning scientists, machine learning engineers, and AI experts use this data to constantly improve our effectiveness. We’re building a future in which the highest-quality education is accessible to all. Duolingo has raised US $138 million from investors including Union Square Ventures, Capital G (formerly Google Capital), NewView Capital, Kleiner Perkins Caufield & Byers, Drive Capital, Ashton Kutcher and Tim Ferriss.