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Head of Design Research And Insights

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HSBC

Sep 26, 2024

Applications are closed

  • Job
    Full-time
    Expert Level
  • Research & Development
    Product
  • London

Requirements

  • You have extensive experience in a breadth of research methodologies and approaches (e.g., usability studies, contextual inquiry, surveys, quantitative and qualitative etc.).
  • You don’t need to have a banking background but experience at navigating a fast-paced, complex organisation is essential.
  • You have strong leadership experience, both managing a team of between 10-20 researchers and the demonstrable experience of leading multiple projects simultaneously successfully.
  • You are a thought leader on research and insights best practice across all aspects of research (e.g., discovery, validation, benchmarking).
  • You have a proven track record in shaping the right research to inform design decisions, ensuring an insights-driven approach from discovery through validation.
  • You can confidently communicate research findings to influence strategy, inform product roadmaps and inspire stakeholders and cross-functional teams to be customer-centric.
  • You create a culture that is inclusive, open to new ideas and motivates and empowers researchers to unleash their potential.
  • You build effective relationships with people within Design and across the business.

Responsibilities

  • Champion research and insights to influence the vision, strategy and roadmap from a customer perspective to inspire new ideas that put HSBC at the forefront of customer experience.
  • Instil a customer-centric approach across the business that ensures insight shapes opportunities, validates experiences, and identifies improvements.
  • Translate research findings into actionable insights and recommendations that guide proposition, product, customer experience and design strategies.
  • Communicate research findings to senior stakeholder to influence decision-making.
  • Embed up-to-date industry trends, emerging research methodologies, and best practices.
  • Ensure high-standard across approach, methodologies, output, and actionable insight.
  • Contribute to further evolving and elevating the research and insights within the bank.
  • Coach, mentor and develop a successful research and insights team, elevating the capability and shaping a space for each individual to thrive, learn and grow.
  • Lead and develop a global team of design researchers and insight analysts, fostering a culture of collaboration, innovation and excellence across time-zones and geographies.

FAQs

What is the role of the Head of Design Research and Insights at HSBC?

The Head of Design Research and Insights is responsible for leading a team of researchers to provide insights that shape the customer experience across various banking products and services. This role involves conducting primary research, exploring consumer behavior, and translating findings into actionable recommendations for design strategies.

What are the key responsibilities of this role?

Key responsibilities include championing research to influence strategy, instilling a customer-centric approach, translating research findings into actionable insights, communicating these findings to senior stakeholders, and developing a global team of design researchers.

What qualifications are required to apply for this role?

Candidates should have extensive experience in diverse research methodologies, strong leadership experience managing teams, and the ability to communicate research findings effectively. A background in banking is not necessary but experience in a complex organization is essential.

Where is this position based?

This role is based in London or Leeds.

Is banking experience required for this position?

No, banking experience is not required; however, experience navigating a fast-paced, complex organization is essential.

How large is the team that the Head of Design Research and Insights will manage?

The Head of Design Research and Insights will manage a team of between 10-20 researchers.

What is the company’s stance on diversity and inclusion?

HSBC is dedicated to creating diverse and inclusive workplaces and supports hiring individuals from various backgrounds and experiences. They are also a Disability Confident Leader and offer interviews to candidates with disabilities who meet the minimum criteria for the role.

What type of professional development opportunities are available?

HSBC offers tailored professional development opportunities as part of their commitment to employee growth and career advancement.

Are there any specific benefits provided to employees?

Yes, the benefits package includes private healthcare for UK-based employees, enhanced maternity and adoption pay, support upon returning to work, and a contributory pension scheme with generous employer contributions.

Will this role involve international collaboration?

Yes, the role involves leading a global team and collaborating with individuals from diverse cultures and backgrounds across multiple countries including the UK, Hong Kong, Mexico, Poland, China, and India.

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HSBC

Finance
Industry
10,001+
Employees
1880
Founded Year

Mission & Purpose

Opening up a world of opportunity for our customers, investors, ourselves and the planet. We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 63 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers. HSBC is listed on the London, Hong Kong, New York, Paris and Bermuda stock exchanges.

Culture & Values

  • We value difference

    Seeking out different perspectives

  • We succeed together

    Collaborating across boundaries

  • We take responsibility

    Holding ourselves accountable and taking the long view

  • We get it done

    Moving at pace and making things happen