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Head of Inside Sales, Uber Eats, UK

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Uber

24d ago

  • Job
    Full-time
    Expert Level
  • Sales & Business Development
    People, HR & Administration
  • London

AI generated summary

  • You need extensive sales leadership experience in high-growth B2B environments, managing teams, operational rigor, talent development, industry knowledge, negotiation skills, and systems thinking.
  • You will lead a large sales team, coach managers, craft sales strategies, manage forecasts, navigate complexities, drive cross-functional collaboration, close key deals, and oversee vendor strategy.

Requirements

  • Sales Leadership Experience: Proven experience leading sales organizations within a high-growth B2B, SaaS, or marketplace environment.
  • Manager-of-Managers Experience: Prior experience managing people managers or leading a distinct "Line of Business" with multiple team layers.
  • Operational Rigor: Proficiency in running high-velocity sales cycles, including accurate forecasting, strict pipeline management, and data-driven decision-making.
  • Talent Development: A track record of recruiting, coaching, and retaining high-performing teams, with a focus on developing the next generation of sales leaders.
  • Second-Line Leadership: Prior experience directly managing a layer of management (Leading Leaders) is highly preferred.
  • Industry Knowledge: Deep experience in the food delivery, restaurant technology, or two-sided marketplace industry.
  • Commercial "Player-Coach": Recent, hands-on experience negotiating complex, high-value commercial agreements and the ability to teach specific negotiation mechanics to a leadership team.
  • Systems Thinking: Ability to see the "big picture" and navigate internal complexity to remove blockers for a large-scale sales engine.

Responsibilities

  • Lead a High-Impact Organization: Oversee a headcount of 50+, driving a unified culture of ownership, energy, and accountability where excellence is the norm and every restaurant sign-up matters.
  • Coach the Coaches: Directly manage 4-8 Sales Managers, acting as a force multiplier by developing their skills in strategy, forecasting, and the hard calls of people management.
  • Architect Sales Strategy: Design and implement scalable outreach playbooks and campaigns that work in the real world, balancing long-term impact with the urgency of daily targets.
  • Navigate the Rhythm of Business: Own the weekly forecast and pipeline cadence for the UK SMB org, staying steady under pressure while using data to identify and unblock risks in real-time.
  • Manage the "complex" Reality: Navigate shifting priorities and internal complexity to unlock value for our restaurant partners, acknowledging the trade-offs between speed and quality.
  • Drive Cross-Functional Influence: Partner with Operations, Legal, and Marketing to remove friction points and ensure our sales efforts align with city-specific market strategies.
  • Executive Deal Sponsorship: Act as the "Closer of Last Resort" on strategic deals, modeling resilience and resourcefulness in tough negotiations.
  • Own Vendor Strategy: Act as a strategic leader for our outsourced Digital Sales Centre (BPO), ensuring external teams align with internal standards and quality metrics to support total market coverage.

FAQs

What is the job title for this role?

The job title is Head of Inside Sales for Uber Eats in the UK.

What kind of team will I be leading in this position?

You will lead a team of approximately 50 sales professionals, managing through a leadership team of 4-8 Sales Managers.

What are the main responsibilities of this role?

The main responsibilities include leading a high-impact organization, coaching Sales Managers, architecting sales strategy, managing business rhythm, driving cross-functional influence, and owning vendor strategy.

What type of sales environment does this role operate in?

This role operates in a fast-paced, high-growth B2B, SaaS, or marketplace environment, particularly in the food delivery and restaurant technology sectors.

What qualifications are needed for this position?

Required qualifications include sales leadership experience, manager-of-managers experience, operational rigor, and talent development skills.

Is prior experience in the food delivery industry preferred?

Yes, deep experience in the food delivery, restaurant technology, or two-sided marketplace industry is preferred.

What type of leadership style is needed for this role?

A resilient, metrics-driven leader who thrives in complex and ambiguous environments, adapting to changing circumstances while driving team performance is needed.

Are there opportunities for bonuses or equity in this position?

Yes, employees in this role may be eligible for bonuses, equity, and other compensation.

What is Uber's approach to collaboration and office presence?

Offices remain key to collaboration and Uber's culture, with employees expected to work in-office at least Tuesday, Wednesday, and Thursday, unless approved for full remote work.

What is the overall mission of Uber?

Uber's mission is to reimagine the way the world moves for the better, focusing on bold ideas that create real-world impact and driving progress.

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Uber

We reimagine the way the world moves for the better.

Technology
Industry
10,001+
Employees
2009
Founded Year

Mission & Purpose

We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now. The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.

Culture & Values

  • Go get it

    Bring the mindset of a champion. Our ambition is what drives us to achieve our mission. How we define a champion mindset isn’t based on how we perform on our best days, it’s how we respond on the worst days. We hustle, embrace the grind, overcome adversity, and play to win for the people we serve. Because it matters.

  • Trip obsessed

    Make magic in the marketplace. The trip is where the marketplace comes to life. The earner, rider, eater, carrier and merchant are the people who connect in our marketplace - and we see every side. This requires judgment to make difficult trade-offs, blending algorithms with human ingenuity, and the ability to create simplicity from complexity. When we get the balance right for everyone, Uber magic happens.

  • Build with heart

    We care. We work at Uber because our products profoundly affect lives and we care deeply about our impact. Putting ourselves in the shoes of the people who connect in our marketplace helps us build better products that positively impact our communities and partners. Our care drives us to perfect our craft.

  • Stand for safety

    Safety never stops. We embed safety into everything we do. Our relentless pursuit to make Uber safer for everyone using our platform will continue to make us an industry leader for safety. We know the work of safety never stops, yet we can and will challenge ourselves to always be better for the communities we serve.

  • See the forest and the trees

    Know the details that matter. Building for the intersection of the physical and digital worlds at global scale requires seeing the big picture and the details. Knowing the important details can change the approach, and small improvements can compound into enormous impact over time.

  • One Uber

    Bet on something bigger. It’s powerful to be a part of something bigger than any one of us, or any one team. That’s why we work together to do what’s best for Uber, not the individual or team. We actively support our teammates, and they support us - especially when we hit the inevitable bumps in the road. We say what we mean, disagree and commit, and celebrate our progress, together.

  • Great minds don't think alike

    Diversity makes us stronger. We seek out diversity. Diversity of ideas. Identity. Ethnicity. Experience. Education. The more diverse we become, the more we can adapt and ultimately achieve our mission. When we reflect the incredible diversity of the people who connect on our platform, we make better decisions that benefit the world.

Benefits

  • Comprehensive Healthcare

  • Flexible Work

  • Uniquely Uber

  • Health & Wellness